Customer Experience Navigator - German Speaker, Randstad

Randstad

Location:
Portugal, Porto

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Dream of a career where your passion for helping others translates into unforgettable experiences within the exciting realm of tourism? Picture yourself as the guiding star for German-speaking customers, ensuring their journeys are smooth sailing and filled with delight. If you’re a natural problem-solver with a flair for creating positive connections, and fluent in German, your adventure starts here. Join our vibrant team and be the heart of our commitment to extraordinary customer satisfaction in the tourism industry.

Job Responsibility:

as a Customer Experience Navigator, you'll be the pivotal point of contact, transforming inquiries into seamless experiences and resolving any voyage hiccups with grace and efficiency, specifically for our German-speaking clientele within the dynamic tourism sector
providing stellar support in German across multiple channels (phone, email, chat) with a warm and professional demeanor, tailored to tourism-related inquiries
mastering the intricacies of our tourism offerings to deliver accurate and insightful information in German
navigating customer concerns in German with empathy and turning challenges into opportunities for loyalty within the tourism context
meticulously documenting interactions in our system to ensure a smooth customer journey within their tourism experience
collaborating with cross-functional teams to enhance the overall customer experience for German-speaking customers in the tourism sector
staying abreast of industry trends and product updates within the tourism industry to provide cutting-edge support in German

Requirements:

native or near-native fluency in German, both verbal and written, capable of crafting clear and engaging interactions related to tourism services
good verbal and written communication skills in English
a knack for problem-solving, with the ability to think on your feet and deliver effective solutions within the tourism field
a genuine passion for customer service, with a dedication to exceeding expectations in the tourism industry
a collaborative spirit, thriving in both team and independent settings
proficiency in CRM tools and customer support software, with a keen eye for detail
resilience and composure under pressure, maintaining a positive attitude in fast-paced tourism environments

Additional Information:

Job Posted:
May 30, 2025

Expiration:
June 18, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Experience Navigator - German Speaker

Randstad

Location:Portugal, Porto

Category:Customer Service

Contract Type:Not provided