Customer Experience Marketing Manager, Robert Half

Customer Experience Marketing Manager

Robert Half

Location:
United States, Manchester

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We’re seeking a Customer Experience Marketing Manager to design and implement a best-in-class customer journey program for a growing, national service brand. This is a high-impact role that blends customer experience, digital marketing, and franchise support—perfect for someone who thrives at the intersection of brand, analytics, and training. Over 24–36 months, you’ll learn the system, map the customer journey from first contact through 5-star reviews, and build scalable programs that drive consistency, satisfaction, and growth across hundreds of locations nationwide.

Job Responsibility:

analyze and optimize customer touchpoints (web, call-in, onsite service, follow-up)
develop training, scripts, and standards to ensure a consistent 5-star experience
lead Voice of Customer (VoC) initiatives to identify friction points
create playbooks, templates, and training modules
deliver one-on-one coaching and support adoption of CX initiatives
audit local marketing efforts for consistency with brand standards
manage SEO/local listings strategy (with agency support)
track and translate analytics into actionable improvements
support social media, paid digital campaigns, and reputation management
serve as backup for graphic design and social media management
partner with cross-functional marketing team (design, email, video, listings)
help ensure smooth rollout of new initiatives across the network

Requirements:

5+ years in customer experience, brand management, or digital marketing (franchise/multi-location experience a plus)
strong knowledge of SEO, analytics, CRM platforms, and reputation management tools
demonstrated ability to turn data into action
strong communicator, trainer, and influencer
hands-on ability in social media and graphic design tools (e.g., Canva, Adobe)

Nice to have:

franchise/multi-location experience

What we offer:

medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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