Customer Experience Manager Job at Dunelm (Lancaster)

Customer Experience Manager

Are you a strategic thinker with a passion for service excellence? A leading UK-...

Location

United Kingdom , Brighton and Hove

Salary:

34000.00 GBP / Year

C&M Travel Recruitment

Expiration Date

Until further notice

Requirements

Experience of working in a customer service / customer relations / customer experience management role within the travel sector
Familiarity with UK travel regulations including ABTA Code of Conduct & Package Travel Regulations.
Strong interpersonal and conflict resolution skills
Ability to interpret data and present strategic recommendations
Excellent organisational and collaboration skills
Knowledge of safeguarding policies in travel or education
Awareness of AI tools and their application in customer engagement
Proven success in high-pressure service environments
Confident communicator and trainer
Self-motivated with strong time management

Job Responsibility

Acting as the primary contact for all customer feedback and concerns
Analysing feedback trends and translating insights into actionable improvements
Leading internal discussions to address service challenges and enhance delivery
Engaging with customers who raise issues before, during, or after travel
Encouraging repeat bookings through strategic collaboration with sales teams
Ensuring company practices align with industry regulations and internal policies
Overseeing data protection compliance and acting as the designated person for GDPR matters
Designing and delivering training programmes focused on service excellence
Managing insurance-related processes including claims, training, and reconciliation
Contributing to health and safety and incident response planning

What we offer

Hybrid working after initial induction, 3 days in the office
Two annual learning and development days
Opportunity to travel and experience trips first-hand
Supportive, people-first company culture

Fulltime

Customer Experience Manager

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Australia , Sydney

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

4+ years in Management Consulting, Customer Success, Account Management, Business Development, or a client-facing role
Proven people management: leading through accountability, continuous learning, and genuine development
Strong strategic thinking: you make decisions that improve both team and customer experience
Exceptional interpersonal skills: active listening, empathy, and confident conflict resolution
Excellent written and verbal communication, plus advanced English fluency
Sharp time management and organisational discipline: you keep things moving

Job Responsibility

Lead and inspire front-line customer support teams day to day
Mentor team members and coordinate targeted training and upskilling
Own KPI analysis to uncover improvement opportunities across CX and call centre ops
Bridge Sales Directors and Managers through weekly stakeholder touchpoints
Collaborate globally to improve, centralize and implement CX processes
Deliver exemplary service experiences to DM customers at every touchpoint

Fulltime

Customer Experience Manager

Hover helps people design, improve, and protect the properties they love. With p...

Location

United States , New York

Salary:

112000.00 - 139000.00 USD / Year

HOVER

Expiration Date

Until further notice

Requirements

4–8 years of experience in customer-facing roles, preferably with small businesses
Experience autonomously designing and leading projects end to end, without a direct playbook being given to you for every step of the way
Comfort and experience proactive outreaching to customers on the phone to engage and help them, many of whom may not be expecting your call at that moment
Daily usage and tinkering with modern AI tools (e.g. Claude, ChatGPT), including finding ways to streamline and automate your workflow
A natural ability to navigate and adapt conversations in real time, adjusting your approach based on customer type, mood, and needs
Experience delivering product demos or walkthroughs, with the ability to make complex features feel simple and relevant
Experience at a dynamic, fast-moving company with frequent product launches and tooling changes — you are energized by constant learning and re-learning
Ability to stay composed and effective while managing multiple priorities and customer interactions simultaneously
Strong organizational skills and attention to detail, with thorough documentation habits
Fluency working daily within a modern customer service platform (e.g., Intercom, Salesforce, or equivalent)

Job Responsibility

Work with customers (especially small business customers who are self-serve, rather than buying contracts through our sales team) to help them thrive using the Hover platform, ranging from delivering product demos to strategizing their internal team rollout to gathering and distilling product feedback to share internally and influence our roadmaps
Propose and then lead internal projects to improve the customer experience, ranging from internal tool adjustments to research efforts
Be an expert of our small business / self service customer personas, their business needs, what they care about, etc.
Be an expert of our product and platform, running demos end to end and knowing all of the tips and tricks to help customers understand our nuanced offerings and get the most value
Actively listen and synthesize customer feedback and issues so that you can guide them towards resolution, investigate internally what is happening, and ultimately advocate for improvements internally with Product and other teams
Leverage AI tools and automation to help streamline workflows, improve documentation, and identify opportunities to make customer guidance and outreach more efficient

What we offer

Compensation - Competitive salary and meaningful equity in a fast-growing company
Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
Paid Time Off - Unlimited and flexible vacation policy
Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Fulltime

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

Customer Experience Manager

The Food Service Manager is a management position responsible for developing and...

Location

United States , New York

Salary:

75000.00 - 85000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Requires at least 1 year of experience
Requires at least 1 year of experience in a management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
Must be able to stand for extended periods of time.

Job Responsibility

Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Identify client needs and communicate operational progress
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
educate teams on key levers to improve margins

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Customer Experience Manager

If customer satisfaction was a competition, you’d be the winner. As one of our C...

Location

Australia , Cannington

Salary:

Not provided

Dan Murphy's

Expiration Date

Until further notice

Requirements

YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
YOU are passionate about people development and motivate others to dream big and reach their potential
YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
YOU use an inspiring and collaborative approach to communication and use this to drive your team's commitment

Job Responsibility

Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
Encourage team to invest in education and dream big about their career
Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
Create an environment that enables team to come as they are
Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

What we offer

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W
Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance
Grow your career within Dan Murphy’s and the wider Endeavour Group network

Parttime

Customer Experience Manager

The vision of the CEM team is to engage with strategic customers to deliver busi...

Location

United States

Salary:

109600.00 - 122400.00 USD / Year

Wiz

Expiration Date

Until further notice

Requirements

5+ years of experience as a CSM, AE, PM or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
Candidates must be located in Central or Eastern time zones

Job Responsibility

Strategic Project Ownership: Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Customer Engagement and Advocacy for Cloud Security: Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Program Transformation: Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Strategic Opportunity Identification and Value Enumeration: Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave

Fulltime

Customer Experience Manager

We are seeking an adaptable, people-centric Customer Experience Manager in Spoka...

Location

United States , Spokane

Salary:

85000.00 USD / Year

Bemana

Expiration Date

Until further notice

Requirements

Experience supervising, managing, and developing people is essential
Strong experience in a service-related environment
Experience with budgeting, sales targets, or managing P&L/expense reports
Superior ability to manage your own schedule and prioritize tasks across multiple branch locations
High School Diploma or equivalent required

Job Responsibility

Hire, train, and develop the Spokane and Billings teams
Act as the point of contact for a large customer base
assist with quoting, track POs/shipments, and handle order fulfillment escalations
Oversee the daily integrity of branch inventory and warehouse efficiency
Manage branch-related expenses and budgets
Manage your own schedule to include monthly onsite visits to the Billings, MT facility

What we offer

Quarterly bonuses based on combined regional performance
Comprehensive benefits package
Highly flexible “unlimited” style PTO policy
Some work-from-home options

Fulltime

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