Customer Experience Manager

We are looking for a Customer Experience Manager to build, lead, and scale Verse Medical’s customer support team under the larger Customer Success function. This is a founding leadership role responsible for managing a high-performing support team, establishing operational excellence, and serving as the connective tissue between Customer Success, Operations, and Product. Importantly, this is a player-coach role. While you’ll be building strategy, processes, and team capabilities, you’ll also roll up your sleeves and jump in to handle customer support inquiries when needed — ensuring reliability, model behavior, and continuity as the team scales. This role is ideal for someone who loves building from 0 → 1, thrives in operational problem-solving, and is motivated by delivering exceptional experiences to clinics and patients.