Customer Experience Manager, East Job at Wiz

Job Description

The vision of the CEM team is to engage with strategic customers to deliver business value and help drive revenue growth. CEMs connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security.

Job Responsibility

Strategic Project Ownership: Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Customer Engagement and Advocacy for Cloud Security: Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Program Transformation: Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Strategic Opportunity Identification and Value Enumeration: Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives
Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value
Day-to-Day Operations - Ensuring Cloud Security Best Practices: Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations
Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness
Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz

Requirements

5+ years of experience as a CSM, AE, PM or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility
Candidates must be located in Central and Eastern time zones
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

What we offer

Medical, dental and vision insurance
Home Office Setup reimbursement
Flexible Spending Accounts
Monthly Connectivity reimbursement
Employee Assistance Program (EAP)
Short- and Long-term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan (with employer match)
Flexible paid time off + 11 paid holidays
Paid leave programs, including parental, pregnancy health, medical and bereavement leave
This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation

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Customer Experience Manager, East

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