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Robinhood Logo Robinhood · Finance

Customer Experience Manager, Core Services

United States, Chicago 96800.00 - 114000.00 USD / Year · Job Posted February 14, 2026
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Job Description

Join us in building the future of finance. Our mission is to democratize finance for all. The Core Services team’s mission is to provide exceptional client support across complex financial topics like stock trading, corporate actions, and market mechanics. We focus on delivering world-class service while upholding Robinhood’s values of safety, clarity, and accountability. As a Customer Experience Manager, Core Services you will lead a high-performing, customer-facing team and play a vital role in coaching, developing, and inspiring team members. You’ll ensure performance targets are met, elevate the customer experience, and foster an inclusive and energizing team culture. You’ll also serve as a subject matter expert on equities and market topics!

Job Responsibility

  • Coach and develop a team of customer experience professionals, focusing on performance across key qualitative and quantitative metrics
  • Cultivate a positive, inclusive team culture that aligns with Robinhood’s values
  • Guide your team through change with effective communication and clarity
  • Respond to complex customer issues and serve as an escalation point for inquiries related to stock trading, corporate actions, and market mechanics
  • Support your team with expertise in equities-related topics including options, margin, and futures

Requirements

  • Active FINRA Series 7, 63, and 24 (or 9/10) licenses required
  • Series 66 must be obtained within 90 days
  • Prior leadership experience (e.g., Team Lead, Supervisor, or Manager) with a proven ability to drive results
  • Strong interpersonal and communication skills, with a passion for mentorship
  • Deep subject matter knowledge in financial services, specifically equities, corporate actions, and retirements
  • Comfortable leading through ambiguity and organizational change

What we offer

  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
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