Customer Experience Manager, Core Services Job at Robinhood (Chicago)

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Service Manager

Reporting to the Watchman, the Customer Service Manage will be responsible for t...

Location

United Kingdom , Handy Cross

Salary:

Not provided

Egis in the UK

Expiration Date

Until further notice

Requirements

Customer focused correspondence management
Defence of Claims (Insurance) or similar
Proven experience in a supervisory or team leadership role within a fast-paced operational environment
Working knowledge of National Highways Network Event Management System (NEMS)
Excellent communication and interpersonal skills, with the ability to motivate and guide a team
High attention to detail and accuracy in data handling and reporting
Ability to remain calm and decisive under pressure
Proficient in MS Office Suite, including Excel, Word, and SharePoint
Strong organisational and time management skills
A proactive approach to problem-solving and continuous improvement

Job Responsibility

Management and processing of all 3rd Party correspondence/Enquiries/Red claim(s) from receipt to closure
Manage the NCC Shift Rota to maximise efficiencies and minimisation of costs
Manage and support a team of Network Control Operators in delivering their core duties effectively
Monitor team performance and ensure compliance with National Highways standards and internal procedures
Provide operational oversight during shifts, ensuring incidents, claims, and enquiries are managed promptly and accurately
Act as first point of escalation for complex or high-impact incidents, customer enquiries, and abnormal load notifications
Coordinate workload requirements to support the 24/7 operational requirements
Training, onboarding, and continuous development of team members
Review and validate reports, KPIs, and data submissions before escalation to management
Ensure timely and accurate booking of Roadspace via NEMS and support planning compliance

Customer Experience and Key Accounts Manager

The Customer Experience Manager will report to the Vice President of Sales & Mar...

Location

United States , Ft Worth

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

5+ years of experience in customer experience, customer service, account management, or related roles
Prior people management experience required, preferably leading small to mid-sized teams
Experience supporting franchise, dealer, or B2B customer environments strongly preferred
Background in high-volume service or call-center environments strongly preferred
Strong communication skills with the ability to manage difficult conversations and escalations
Process-oriented, organized, and comfortable building structure in a growing organization
Resilient, adaptable, and confident operating in a fast-paced environment
Bachelor’s degree preferred
Willingness to work onsite in the Dallas–Fort Worth area

Job Responsibility

Serve as the primary point of contact for franchise partners and customers, acting as a trusted ambassador for the brand
Lead, coach, and develop the Customer Experience team, establishing clear expectations, workflows, and service standards
Improve response times, communication consistency, and escalation management across the customer and franchisee journey
Oversee day-to-day customer interactions including order management, issue resolution, and communication.
Build and implement customer service processes, playbooks, and onboarding tools for franchise partners
Manage and resolve customer and franchise escalations professionally and efficiently
Partner closely with Sales, Operations, Manufacturing, and Account Management to ensure seamless issue resolution
Track and manage core customer experience KPIs, including response time, resolution time, repeat issues, and customer feedback
Gather and synthesize customer and franchisee insights through direct feedback, focus groups, and ongoing engagement to drive continuous improvement
Reduce dependency on external or international customer management by building strong local ownership and structure

What we offer

Competitive compensation package with bonus opportunity.
Comprehensive health benefits and 401(k).
Paid time off.
Opportunity to shape and elevate customer experience function within a growing, premium brand

Fulltime

Account Manager, Customer Experience (B2B)

Amsive is hiring an Account Manager, Customer Experience, with prior experience ...

Location

United States , New York

Salary:

Not provided

Amsive

Expiration Date

Until further notice

Requirements

2-4+ years of experience managing digital marketing programs across SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing multi-channel digital marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space

Job Responsibility

Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions)
Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels
hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
manage client expectations by providing timing and budget implications of scope change requests

Fulltime

Product Service Manager

HPE Services provides service excellence, with consistent global service deliver...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically 5+ years to establish proven track record in directly related business
Typically first level university degree or equivalent work experience
advanced degree is a plus
Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market
General technical understanding of products
Problem detection and analysis of root cause
Leads teams to achieve results
Proficiency with desktop applications and familiarity with financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Collaborates with regions/WW regarding service and support planning, implementation and performance
Responsible for revenue and margin contribution of one solution or related set of services
Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value
Leads key business initiatives in support of operational or financial improvement

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Service Segment Manager

Responsible for the overall management of a service segment of significant scope...

Location

Vietnam , Hanoi City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically, 8+ years to establish proven track record in Service Business Management
Basic experience in one of the related disciplines of delivery, solution architecting or business planning prior to taking business management role
Medium to high knowledge of IT and services industry
In-depth knowledge of the company's organization and policies, services offerings, end to end processes, tools, and routes to market
Problem detection and analysis of root cause
Proven ability to lead teams to achieve results, exercise independent judgment and handle unique situations to accomplish goals in tight time frames
Demonstrated skills in planning and financial analysis
Medium level of planning, project management and change management skills
Good presentation skills
Ability to influence different functions, geographies, and the ability to build strong consensus

Job Responsibility

Leads and develops product support or solution(s) planning over entire lifecycle, including conformance to pricing strategies, end-to-end service delivery and sales readiness and associated processes
Represents services on product or solution core teams and provides service requirements into product development stages/phases
Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements
Works across regions/geographies and WW teams to develop and/or implement new/enhanced services, solutions, or programs and associated processes to meet emerging customer/market needs and fuel profitable growth
Responsible for revenue and margin contribution for a set of (more than one) solutions or services
Utilizes in-depth understanding of customer business and complex requirements to develop business case, validate the solution, and demonstrate services added value
Utilizes technical and business skills to lead complex cross- functional activities that drive continuous growth of the services business
Provides mentoring and guidance to peers and lower-level employees

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Customer Experience Manager, Core Services

Robinhood

Location:
United States , Chicago ▼
Denver
Westlake

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 14, 2026

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Location:United States , Chicago ▼DenverWestlake

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Job Description:

Job Responsibility:

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Job Posted:February 14, 2026

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