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Customer Experience Management Lecturer

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Bayswater Education

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Location:
United Kingdom , Brighton

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Category:

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Contract Type:
Not provided

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Salary:

50.00 GBP / Hour

Job Description:

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

Job Responsibility:

  • Take attendance and keep a record of work
  • Actively integrate global examples into the curriculum
  • Update materials to reflect current practices and trends
  • Engage with students by setting them fun and practical mini activities
  • Highlight the skills needed to thrive in luxury retail
  • Offer professional insights into tools and strategies used in customer experience management
  • Deliver an engaging and interactive class on various aspects of customer experience management

Requirements:

  • 3+ years of experience in customer service, retail, consulting, or related fields
  • Experience in teaching, training, presenting, or guest speaking (desirable)

Nice to have:

  • Customer Psychology and Behaviour in Experience Design
  • Data-Driven Customer Insights and Market Research
  • Designing and Managing the Customer Journey
  • Service Excellence and Five-Star Delivery
  • Measuring and Managing CX Performance
  • Technology, Automation, and the Future of CX
  • Managing Customer Complaints and Crisis Response
  • Building a Customer-Centric Culture
  • Inclusive CX Innovation Lab
What we offer:
  • Opportunities for career growth within a global organisation
  • Access to our wide portfolio of courses offered for free or on discounted rates
  • People centric, inclusive culture with regular wellbeing and social activities
  • Regular online networking and cross-departmental meetings with the Bayswater team globally

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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