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Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educating and inspiring people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.
Job Responsibility:
Take attendance and keep a record of work
Actively integrate global examples into the curriculum
Update materials to reflect current practices and trends
Engage with students by setting them fun and practical mini activities
Highlight the skills needed to thrive in luxury retail
Offer professional insights into tools and strategies used in customer experience management
Deliver an engaging and interactive class on various aspects of customer experience management
Requirements:
3+ years of experience in customer service, retail, consulting, or related fields
Experience in teaching, training, presenting, or guest speaking (desirable)
Nice to have:
Customer Psychology and Behaviour in Experience Design
Data-Driven Customer Insights and Market Research
Designing and Managing the Customer Journey
Service Excellence and Five-Star Delivery
Measuring and Managing CX Performance
Technology, Automation, and the Future of CX
Managing Customer Complaints and Crisis Response
Building a Customer-Centric Culture
Inclusive CX Innovation Lab
What we offer:
Opportunities for career growth within a global organisation
Access to our wide portfolio of courses offered for free or on discounted rates
People centric, inclusive culture with regular wellbeing and social activities
Regular online networking and cross-departmental meetings with the Bayswater team globally