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Customer Experience Management Instructor

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Bayswater Education

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Location:
Canada , Toronto

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Category:
Education

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Contract Type:
Not provided

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Salary:

28.00 - 32.00 CAD / Hour
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Job Description:

Bayswater Toronto is a private, ESL school located at North York Centre station. In addition to ESL classes, we offer professional certificate courses in customer experience management, international business management, digital marketing, and project management. We are currently looking for a customer experience management instructor to teach from April 6 to May 1, 2026 with more sessions later in the year.

Job Responsibility:

  • Teach an in-person, four-week customer experience management course from 9 am – 12:15 pm, Monday – Friday
  • Deliver classes on introductory customer experience management topics. (customer behaviour, market research, service excellence, managing complaints, customer insights, etc.)
  • Help groups of 12-15 international students develop skills in CX management and English language communication
  • Use a SMART board and present digital curriculum
  • Administer and assess weekly quizzes
  • Design, monitor, and assess a real-world project
  • Host guest speakers and connect lectures to class material
  • Lead external visits to business offices
  • Complete attendance and administer course learning management system
  • Submit timesheets and follow all policies and procedures in the Employee Handbook

Requirements:

  • TESL diploma recognized by Languages Canada (TESL Canada Level 1, TESL Ontario, CELTA, or equivalent)
  • Undergraduate degree

Nice to have:

  • Professional experience in a related field
  • Degree or diploma in applicable field
  • Experience teaching English learners
  • Post-Secondary teaching experience in related field

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Parttime
Work Type:
On-site work
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