Customer Experience Management Instructor Job at Bayswater Education (Toronto)

Senior Program Manager - Customer Education

Join Airtable as a Senior Program Manager, Customer Education, and play a pivota...

Location

United States

Salary:

133000.00 - 191600.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

Job Responsibility

Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Assistant General Manager

Are you looking for a great gig where the work is actually fun? Do you want to w...

Location

United States , West Omaha

Salary:

45000.01 - 55000.01 USD / Year

Goldfish Swim School

Expiration Date

Until further notice

Requirements

3 years of Management and Leadership Experience REQUIRED
Weekends Required. Must be willing to work til 8pm during week
Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required
Bachelor’s degree or higher preferred
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Three or more years management experience REQUIRED
Two or more years as a swimming instructor preferred

Job Responsibility

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
Assists General Manager and department managers with fulfillment the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions

What we offer

Employee discounts
Opportunity for advancement
Paid time off
Training & development
Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals

Fulltime

Assistant General Manager

Are you looking for a great gig where the work is actually fun? Do you want to w...

Location

United States , Bonita Springs

Salary:

16.00 - 20.00 USD / Hour

Goldfish Swim School

Expiration Date

Until further notice

Requirements

Ability to work with children
Excellent interpersonal communication and organizational skills
Must pass background examinations (included with training)
High school diploma or GED is required
Experience as a certified lifeguard, youth sports instructor/coach, camp counselor and/or childcare provider required
Two or more years management experience preferred
Two or more years as a swimming instructor preferred

Job Responsibility

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities
Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures
Assists General Manager and department managers with fulfillment the daily tasks
Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction
Trains and oversees aquatics department to provide superior swim instruction to the students of GSS
Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training
Provides sales and marketing training to all qualified sales staff
Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved
Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained
Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions

What we offer

Leadership roles
Flexible hours
Great pay
Valuable work experience
Increased social opportunities
Future references/referrals
Paid training
Flexible shifts
Shout awards
Gift cards

Parttime

Spin Instructor

We are looking for a highly motivated and hospitality-driven Contract Spin Instr...

Location

United States , Bayside, Queens, New York

Salary:

55.00 - 75.00 USD / Hour

Elite Amenity Management

Expiration Date

Until further notice

Requirements

Certified by a nationally recognized spin instructor program or equivalent experience
Proficient leadership and communication skills
Demonstrated enthusiastic and motivational teaching style to engage participants
Ability to design enjoyable and challenging spin classes catering to diverse fitness levels in collaboration with other instructors
General knowledge of cycling safety and best practices
Proficiency in assisting with bike setup and maintaining equipment
Strong customer service skills
Comfortable working in a dynamic, fast-paced environment

Job Responsibility

Create and lead exercise sessions, catering to one or more designated fitness areas, fostering a motivating and supportive atmosphere
Responsible for the setup, monitoring, and maintenance of exercise equipment, ensuring it remains in optimal and serviceable condition
Adapt workout routines to accommodate various fitness levels, offering a challenging yet safe and effective workout experience
Address participants' inquiries and concerns, providing assistance and support related to the workout routine or equipment
Collaborate with management to introduce new spin class formats or enhancements, aligning with current fitness trends

Instructional Systems Designer

At Terrestris, LLC, we are helping the government create better mission outcomes...

Location

United States , Linthicum

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

A Master’s degree in Instructional Systems Design or Adult Education, from an accredited university
In lieu of a Master’s degree, a Bachelor’s degree from an accredited university and at least five years of experience designing and developing online, instructor-led, or instructor-facilitated distance-delivered courses
Experience developing and updating online instructor-led or instructor-facilitated distance-delivered courses in a Collaborative Learning Environment (currently Sakai) relevant to security topics
Experience in Instructional Systems Design, and developing online, instructor-led, or instructor-facilitated courses related to DoD Security Policy
Experience supporting CDSE, DCSA or other security agencies in the execution of security-related training programs
Current TS/SCI security clearance
U.S. Citizenship

Job Responsibility

Assist the client Training Division in the duties associated with course maintenance and instructional support
Be assigned as an instructor and perform course manager duties
Complete client Instructor Basic and Intermediate Certification as defined in the client Instructor Certification Manual
Serve as course manager for course/products and instruct, prepare classroom, perform administrative support, manage classes and student accounts, and perform course maintenance
Perform routine day-to-day course maintenance services to include Instructor-led, eLearning course and products associated with General, Physical, and Information Security courses
Instruct courses to include basic and advanced instructor-led courses in accordance with the course schedule
Provide classroom support and preparation
Provide instructional duties for traditional classroom and virtual instructor-led courses
Serve as a SME in response to student and customer inquiries
Provide SME support for Training Needs Analysis (TNA) and for Beta testing of new products

Fulltime

Electrical Safety Instructor

TPC Training (a Certus Company), the Nation’s leader in practical skills trainin...

Location

United States , Orlando

Salary:

38000.00 - 48000.00 USD / Year

Certus

Expiration Date

Until further notice

Requirements

Field experience with NFPA 70E, 70B, and working knowledge of the NEC
Prior Safety Training instructor experience preferred
Excellent presentation skills
Customer service mindset with ability and passion to share your knowledge and experience
Ability to travel
Ability to manage training support equipment up to 90 pounds
An associate’s degree or higher or a license/certification for the discipline

Job Responsibility

Instruct 2-25 students in a classroom or a virtual online setting, through the use of hands on activities and lecture
Travel
Use of MS Office products (PowerPoint, Outlook, Teams, and Excel)
Instruct on Electrical Safety Topics: Electrical Safety & the Qualified Electrical Worker, Electrical Hazards, Safety Related Work Practices, Safety Related Maintenance Requirements, Requirements for Special Safety Equipment, Electrical Safety Program

What we offer

Company paid travel expenses
401k with a company match for part time employees

Parttime

Tennis/pickleball instructor

We are looking for a highly motivated and hospitality-driven Contract Tennis/Pic...

Location

United States , Manhattan

Salary:

50.00 - 125.00 USD / Hour

Elite Amenity Management

Expiration Date

Until further notice

Requirements

Demonstrated experience as a tennis instructor for a minimum of 3-5 years, with a proven track record of effectively teaching players of all ages and skill levels
Possession of a valid teaching certification from a recognized tennis association (e.g., USPTA or PTR)
Excellent verbal communication skills to effectively communicate instructions, feedback, and encouragement to students
Genuine passion for the sport of tennis and teaching
Ability to adapt teaching methods and lesson plans to accommodate different learning styles and individual student needs
Friendly and approachable demeanor with a focus on providing exceptional customer service to members and guests, ensuring a positive experience on and off the court
Flexibility to work any day, including weekends and holidays, as requested by members

Job Responsibility

Deliver high-quality tennis lessons to individuals and groups of varying skill levels, focusing on technique, strategy, and game improvement
Create structured lesson plans tailored to the needs and abilities of students, ensuring progressive skill development and a positive learning experience
Oversee the upkeep of tennis courts, ensuring they are properly maintained and safe for use
Manage inventory and maintenance of tennis equipment, including racquets, balls, and teaching aids
Actively market and promote tennis programs and lessons to attract new participants and retain existing members
Collaborate with the marketing team to develop promotional materials and strategies

Training Facilitator Lead

As the Training Facilitator Lead for Data Center Operations, you will support th...

Location

United States , Atlanta

Salary:

Not provided

T5 Data Centers

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent experience managing a technical training program/platform, required
3+ years in a Critical Engineering role or data center related experience, required
Exceptional organizational, quantitative, and problem-solving skills, required
Exceptional attention to detail, required
Ability to approach problems both logically and creatively, required
Ability to interact professionally with all levels of the organization, required
Experience with the Microsoft 365 suite of programs and power automate platform, required
Strong organizational and time management skills
Highly collaborative with proven ability to build strong partnerships
Excellent written, verbal, and interpersonal communication skills

Job Responsibility

Be first point of contact for Training Facilitators and Course Developers
Be a source of information and assist team in identifying solutions
Conduct T5 Internal Team meeting as necessary
Conduct one on one’s with T5 Training Facilitators and Course Developers
Report back updates and progress to Customer Manager and Training Manager
Assist with the development and implementation of training policies and platform affecting the site
Assist with the development and management of technical training content at the site-level
Manage site training calendar to ensure compliance with regulatory, client, and T5 training certifications such as NFPA 70E, Powered Industrial Trucks, First Aid, and CPR training
Update Master Training calendar as appropriate
Work with Training Reps from each Data Center Functional Area (Facilities, Site Services & Logistics) to ensure that their training needs are being met

Fulltime

Customer Experience Management Instructor

Bayswater Education

Location:
Canada , Toronto

Category:
Education

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Nice to have:

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