Customer Experience Lead

• Acts as the first point of contact for customers with standard and non-standard contracts
• Resolves operational issues that may arise from the entire sales process flow
• Acts as the first point of contact for specific topics in the assigned segment
• Contributes to efforts to optimize current processes and collaborates with other departments
• Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
• Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
• Ensures verification, functionality, business control and compliance with audit requirements
• Assuming administrative responsibilities for the performance of customer support contracts
• Ensuring process optimization and knowledge transfer between all parties involved in the process
• Ensuring the proper maintenance of contracts within HPE systems

• Bachelor's degree in Business Management or equivalent
• Typically 2-4 years experience
• Experience implementing policies, processes, and analytics methods to support client sales processing
• Ability to apply analytical, statistics and problem solving skills
• Understanding of business and sales processing tools, systems and practices
• Familiarity with reviewing and interpreting client agreements
• Strong written and verbal communication skills
• Mastery in English, and any other language is considered a plus
• Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Any other language besides English

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment
• Comprehensive suite of benefits supporting physical, financial and emotional wellbeing