Customer Experience Lead, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Chennai

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting as the first point of contact for customers, resolving operational issues, optimizing processes, and maintaining relationships between various departments and customers in a hybrid work environment.

Job Responsibility:

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment and holds training courses for team members
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved
Ensuring the proper maintenance of contracts within HPE systems

Requirements:

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Nice to have:

Any other language besides English
Accountability
Active Learning
Active Listening
Bias
Business
Coaching
Creativity
Critical Thinking
Cross-Functional
Design Thinking
Empathy
Follow-Through
Group Problem Solving
Growth Mindset
Intellectual Curiosity
Interprets Data
Long Term Planning
Managing Ambiguity
Operational Performance
Operations Processes
Personal Initiative
Process Changes
Process Improvements

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
November 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Experience Lead