Customer Experience Lead Job at Hewlett Packard Enterprise (Chennai)

Customer Experience Lead

This is not your ordinary customer operations role; this is a role for a builder...

Location

United Kingdom , London

Salary:

Not provided

Plasma

Expiration Date

Until further notice

Requirements

Prior experience in customer operations, support, or ops roles within fintech, crypto, or regulated financial products (e.g. exchanges, payments, or neobanks)
A strong communicator, comfortable handling high communication volume with clarity, structure, and empathy
Highly organised, calm under pressure, and excellent at triage
Improvement-minded and proactive, spotting patterns and problems and taking ownership to fix the underlying system
Comfortable working cross-functionally with Compliance, Product Engineering and Operations, and understand how bugs, incidents, and regulatory constraints flow through an organisation
Take pride in ownership and accountability

Job Responsibility

Help designing, owning, and operating Plasma’s customer operations system from first principles
Triaging issues with clarity and speed, and routing them effectively across first responders, compliance and engineering
Build and run day-to-day customer operations using tools like Intercom and Sumsub
Develop deep product and regulatory understanding to confidently support users
Partner closely with Product and Engineering to surface bugs, recurring issues, and opportunities for systemic improvement
Continuously improve processes, documentation, and automation, owning the evolution of the ops system as Plasma scales

What we offer

Above market salary plus token compensation
Premium health insurance for you and your family fully covered by Plasma
Monthly wellness budget
A beautiful London HQ with gym access and daily lunches
All the tools and tech you need
Visa sponsorship and relocation support if you are joining the London office from abroad

Fulltime

Customer Experience Lead

Customer Experience Lead role at Hewlett Packard Enterprise focusing on acting a...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience implementing policies, processes, and analytics methods to support client sales processing
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processing tools, systems and practices
Familiarity with reviewing and interpreting client agreements
Strong written and verbal communication skills
Mastery in English, and any other language is considered a plus
Ability to effectively communicate sales processing plans, proposals, and results and negotiate options

Job Responsibility

Acts as the first point of contact for customers with standard and non-standard contracts
Resolves operational issues that may arise from the entire sales process flow
Acts as the first point of contact for specific topics in the assigned segment
Contributes to efforts to optimize current processes and collaborates with other departments
Maintains a high level of cooperation and collaboration with the sales team and/or the end customer
Ensures and maintains the relationship between the sales department, business, distribution department, processing team, development department and customer
Ensures verification, functionality, business control and compliance with audit requirements
Assuming administrative responsibilities for the performance of customer support contracts
Ensuring process optimization and knowledge transfer between all parties involved in the process
Ensuring the proper maintenance of contracts within HPE systems

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Founding Customer Experience Lead

Odin is building the investment infrastructure for the future of private markets...

Location

United Kingdom , London

Salary:

75000.00 - 102000.00 GBP / Year

Odin

Expiration Date

Until further notice

Requirements

At least 5 years of experience in customer-facing operational roles
Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
Tool-first and AI-fluent
You can write really well
High-ownership, low-ego team player
Calm and clear under pressure
High conviction

Job Responsibility

Own the end-to-end experience for customers across the full deal lifecycle
Be the primary respondent on inbound questions across support and legal/compliance tickets
Triage with judgement
Reduce ticket volume by going to the root cause
Support building the AI-first toolkit alongside the rest of the team
Be the internal voice of the customer
Set the tone and standards for how Odin shows up to customers

What we offer

Private health insurance (Vitality)
Paid sick leave including support for pregnancy loss and fertility treatments
Access to Spill for mental health support
£1,000 annual budget for health, therapy or fitness
Enhanced maternity, adoption, paternity and partner leave
4% employer pension contribution with salary sacrifice options
25 days annual leave
2 wellness days
Flexible bank holidays (33 days total)
Up to 6 weeks per year working from anywhere globally

Fulltime

ServiceNow Customer Experience Lead (UX)

The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, ...

Location

United Kingdom , Stevenage

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles).
Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them.
Proven experience in customer experience design, service design, or UX within IT environments.
Ability to translate customer needs into practical platform solutions.
Strong stakeholder management skills up to senior leadership level.
Experience working in Agile / product-based delivery models.
A pragmatic, can-do, hands-on style.

Job Responsibility

Own and define the ITSM customer experience vision across Incident, Request, Problem, Change, Knowledge, and Service Catalogue.
Design, document, and optimise end-to-end service journeys using user-centred and design-thinking principles.
Ensure consistent user experience across Employee Centre, portals, virtual agents, mobile, and notifications.
Champion accessibility, usability, and simplicity across all ITSM touchpoints.
Translate UX and business requirements into ServiceNow ITSM designs, stories, and configuration standards.
Work closely with ServiceNow architects and developers to ensure solutions align with ServiceNow OOTB best practices.
Influence roadmap decisions for ITSM, Employee Centre, Knowledge Management, Virtual Agent, and AI-enabled experiences.
Govern UX standards, templates, and patterns across the platform.
Act as the primary UX advocate for ITSM with senior IT, HR, and business stakeholders.
Run workshops, journey mapping sessions, and user research activities.

Fulltime

Customer Experience Team Lead

The Customer Experience team is responsible for driving the best possible user e...

Location

United States , Phoenix

Salary:

90000.00 - 100000.00 USD / Year

Whatnot

Expiration Date

Until further notice

Requirements

5+ years of support operations experience managing support KPIs such as CSAT
Ability to motivate a team, set and achieve targets, and manage career growth and team performance
Experience driving operational excellence, quality improvements, and performance-managing multiple agents
Analytical and data-driven, with experience distilling large data sets to actionable insights
Comfortable making tough decisions that balance the trade-off between quality and quantity
Knowledge of Zendesk, data platforms such as Sigma, familiar with excel/google Sheets
Experience in startups, marketplaces, or e-commerce
Experience within multichannel support operations (chat, email, sms, phone)
Familiarity with working with large, diverse customer support and operations organizations
Flexibility to occasionally work shifts, holidays, and outside of standard schedule

Job Responsibility

Lead team performance and drive results in team productivity, quality, and customer experience
Manage, coach, encourage, and be responsible for the performance and culture of a team of agents
Maintain functional knowledge of, and act as a subject matter expert of processes, product, and projects related to day-to-day operations
Drive accountability on policies and other guidelines
Create new and use existing reporting to identify areas to improve performance metrics and productivity
Build a culture of insights generation to improve product, process, experience and overall business by reviewing Sigma & Zendesk metrics regularly
Identify and report on trends early and often
Partner with training and content to reinforce compliance with new launches, processes, and policies
Address and resolve critical issues from partners and other teams
Identify and call out areas of opportunity for Whatnot, helping improve or develop new processes to improve the user experience and business by understanding customer needs

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement

Fulltime

Customer Experience Operations Lead

You will be one of the founding members of a brand-new Customer Experience Opera...

Location

Poland , Kraków

Salary:

Not provided

Keepit

Expiration Date

Until further notice

Requirements

Strong hands-on experience with Salesforce and adjacent operational platforms (e.g., DealHub, HubSpot, Jira, or similar) and how data flows between them
Demonstrated ability to consolidate, clean, validate, and govern data across multiple sources
Experience building dashboards, reporting, and operational analytics that drive decisions and action
Ability to identify inconsistencies, diagnose root causes, and implement scalable fixes
Solid understanding of customer-facing and revenue motions (renewals, onboarding, handoffs, customer journey)
Strong communication skills, with the ability to translate complex operational/data issues into clear actions and decisions

Job Responsibility

Define customer lifecycle states and entry/exit criteria in collaboration with domain owners (Sales, SE, CS, Support, Renewals)
Establish system-of-record governance so each signal has one authoritative source
Build the customer identity mapping layer across systems (account ↔ tenant ↔ datacenter ↔ support org ↔ partner)
Operationalize provisioning and onboarding with measurable queue health, aging, bottlenecks, and clear handoffs
Implement renewal readiness triggers (renewal windows, required fields, and lifecycle reporting that supports predictability)
Deliver dashboards and operational analytics that teams actually use to drive action (not just reporting)
Identify trends, risks, and opportunities across the journey and translate them into clear operational changes
Enable scalable playbooks by working with domain owners to align on motions, required artifacts, and measurable outcomes
Continuously improve workflows, automation, data quality controls, and documentation as Keepit scales

What we offer

4 additional working days of vacation leave per full calendar year
3 days of internal sick leave without a doctor`s note
Health and Life Insurance
Employee Capital Plan (PPK)
Multisport card compensation
Coverage of professional training sessions, meetups, etc.
English-speaking club with native speakers
Polish language classes
Internet and Glasses reimbursement
Cosy office in Krakow city centre (Długa, 72) with beverages, fruit, and cookies

Implementations / Customer Experience (CX) Lead

About DualEntry: Founded in 2024, DualEntry is one of the world’s fastest-growin...

Location

United States , New York City

Salary:

75000.00 - 150000.00 USD / Year

DualEntry

Expiration Date

Until further notice

Requirements

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Job Responsibility

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What we offer

Equity: $60,000+ USD
Remote-first team
Time Off: 15 PTO days + 12 public holidays
Visa sponsorship option for relocation to NYC within 2 years
Early-stage role with high autonomy and real long-term upside
Learning & development budget for courses, certifications, and language learning
Work where you feel most productive at co-working spaces or from your home office with support for setup, internet, and phone
Wellness perks

Fulltime

Customer Experience Solution Area Lead

The Customer Experience Solution Area Lead (Security) is a senior individual con...

Location

United States , Multiple Locations

Salary:

116900.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
OR equivalent experience

Job Responsibility

Engage with senior leaders across MCAPS, Engineering and Marketing
Deliver strategic Customer Experience (CX) insights & analysis anchored on the customer product experience via listening system aggregation across the 4 voices (customer, partner, market, employee)
In partnership with leaders across Microsoft, prioritize a set of “fewer and deeper” CX business priorities to drive critical business value & differentiation
Drive operational & business excellence to prevent, mitigate & unblock CX issues

Fulltime

Select Country

Customer Experience Lead

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Experience Lead

Customer Experience Lead

Customer Experience Lead

Founding Customer Experience Lead

ServiceNow Customer Experience Lead (UX)

Customer Experience Team Lead

Customer Experience Operations Lead

Implementations / Customer Experience (CX) Lead

Customer Experience Solution Area Lead

Our AI answers in your language