Customer Experience Intern Job at Flight Centre Brand (Ho Chi Minh City)

Customer Experience Analyst Intern

At Bombardier, our employees work together to evolve mobility worldwide - one go...

Location

United States , Tucson

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Currently working towards a bachelor’s or master’s degree (focus on Aviation, Business, Management, or Engineering preferred)
Available to work between the hours of 7am - 5pm, Monday - Friday (approximately 20-30 hours/week)
Strong proficiency with Microsoft Office (Outlook, Word, Excel)
Strong communication and organizational skills
Must be self-motivated and able to manage deadlines and multiple priorities
Strong attention to detail

Job Responsibility

Adhere to General Work Requirements
Analyze and compile data
Update and maintain databases
Assist with special projects that focus on delivering results against the business plan
Assist the Team with business analysis
Work as part of the Team to provide support to ensure reliability and efficiency with processes
Interface with Bombardier personnel to ensure consistent, practical, and effective solutions

Parttime

Geo Engagement Customer Experience and Operations College Intern

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Enrolled in University
Accountability
Action Planning
Active Learning
Active Listening
Bias
Business
Calendar Management
Coaching
Computer Literacy

Job Responsibility

Apprentice includes students working at the company who are enrolled in apprenticeship programs in association with their university. Typically used in countries where specialized apprenticeship programs exist. College Interns are university students who are working at the company during their study or in summer breaks between university semesters. College Intern is only used in selected countries where it is not the practice to differentiate based on academic year completed.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Parttime

Sr. Manager, Customer Experience-Frontline Digital Experience

In this role, you’ll lead a team focused on delivering T-Mobile’s digital experi...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience
4-7 proven experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
At least 18 years of age

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service develop
Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call center or customer service support roles
Strong written and verbal communication skills, including clear and effective email correspondence
Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
Comfortable working across several browser windows and applications at the same time in a fast-paced environment
Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
Commitment to meeting performance metrics, service level expectations, and quality standards
Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn

Job Responsibility

Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call center or customer service support roles
Strong written and verbal communication skills, including clear and effective email correspondence
Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
Comfortable working across several browser windows and applications at the same time in a fast-paced environment
Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
Commitment to meeting performance metrics, service level expectations, and quality standards
Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn

Job Responsibility

Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Agent

We’re looking for a Customer Experience Agent to support the day-to-day manageme...

Location

United Kingdom , Bristol

Salary:

26811.20 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast-paced, customer-focused environment
Strong problem-solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Job Responsibility

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we offer

25 days' annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family-friendly days for key life moments, plus death in service cover

Fulltime

New

Senior Customer Experience Manager (West)

The vision of the Customer Experience team is to engage with strategic customers...

Location

United States

Salary:

136800.00 - 152000.00 USD / Year

Wiz

Expiration Date

July 17, 2026

Requirements

6+ years of experience as a CSM, AE, or other customer facing strategic role
Proven track record of working with Fortune 100 customers with cloud-based technology
Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility

Job Responsibility

Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams
Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices
Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements
Build and grow strong relationships across the org from the day-to-day technicians to the CISO level
Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time
Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met
Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices
Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer
Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units
Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives

What we offer

bonus
equity

Fulltime

New

Customer experience advisor

With our headquarters in central Birmingham and teams across the UK, we’re a bus...

Location

United Kingdom , Birmingham

Salary:

23500.00 - 24500.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Warm, friendly, and professional communication style
Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a desire to deliver excellent service
Strong multi-tasking abilities within a fast-paced environment
Tech-savvy, comfortable navigating multiple systems and digital tools
Exceptional organisational and administrative skills
Assertiveness when liaising with internal colleagues to ensure customer issues are progressed

Job Responsibility

Handle incoming telephone enquiries, providing a high standard of customer service
Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly
Process returned post, updating customer records and ensuring data accuracy
Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member
Collaborate with internal departments to support customer queries and drive resolution

What we offer

25 days’ holiday plus bank holidays
Enhanced pension scheme based on role
Holiday allowance grows with length of service
Medicash, virtual GP, therapies, dental and optical support
Company sick pay increases over time
Life Assurance
Study support and access to dedicated academy
24/7 mental health services
Extra day off on birthday
One volunteer day annually

Fulltime

Select Country

Customer Experience Intern

Job Description

Job Responsibility

Requirements

What we offer

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