Customer Experience Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. Our team is at the heart of delivering scalable, resilient, and intelligent solutions that empower customer engineering teams across the organization. We are seeking a highly experienced and innovative Senior Customer Engineer with development experience and focus on AI/ML, agentic systems, and full stack development to join the team. This role offers the opportunity to lead the development of next-generation intelligent platforms and contribute to the strategic direction of customer engineering for commercial businesses. The selected candidate will be mainly focusing on developing the agentic AI systems to transform Azure support. Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.