Customer Experience Engineer

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work. Our team is at the heart of delivering scalable, resilient, and intelligent solutions that empower customer engineering teams across the organization. We are seeking a highly experienced and innovative Senior Customer Engineer with a strong development experience and focus on AI/ML, agentic systems, and full stack development to join the team. This role offers the opportunity to lead the development of next-generation intelligent platforms and contribute to the strategic direction of customer engineering for GSX and commercial businesses. The selected candidate will be mainly focusing on developing the agentic AI systems to transform Azure support. Every day, customers stake their business and reputation on our cloud. You can help EngOps keep them secure, resilient, and ready. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.