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Customer Experience Engineer

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Docker

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

138000.00 - 172500.00 USD / Year
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Job Description:

The Customer Experience Engineer (CXE) is a 1:many, digital-first post-sales technical role responsible for designing, operating, and continuously optimizing customer journeys that drive product adoption, value realization, and long-term success with Docker. CXEs deliver impact through digital, programmatic customer engagement. The role blends strong technical fluency with journey design, lifecycle thinking, and data-driven optimization. CXEs create and evolve repeatable digital journeys—such as onboarding flows, technical education programs, adoption campaigns, and cohort-based enablement—that help customers progress through meaningful stages of usage.

Job Responsibility:

  • Design, launch, and operate digital, 1:many technical programs (e.g., webinars, workshops, cohort-based enablement, automated lifecycle journeys) that drive customer adoption and maturity
  • Build and manage customer cohorts based on lifecycle stage, product usage, and engagement signals
  • Ensure programs are repeatable, measurable, and continuously improved through iteration
  • Monitor digital customer journeys using product telemetry, engagement data, and lifecycle metrics to understand customer progression and behavior
  • Continuously test, refine, and optimize journeys
  • Own the feedback loop between customer behavior, program design, and journey performance
  • Leverage technical expertise to design high-quality technical enablement for platform, security, and developer audiences
  • Create and curate reusable digital assets (guides, walkthroughs, labs, recordings) that support adoption across customer cohorts
  • Continuously advance technical depth across Docker products and adjacent technologies, informed by real-world customer usage patterns
  • Analyze usage and engagement data to surface insights related to adoption readiness, lifecycle progression, opportunities to improve customer experience design
  • Partner with Product, Marketing, and CX Operations to translate insights into lifecycle automation, product-led experiments, program and content improvements
  • Collaborate with Sales, TAMs, Product, Marketing, and Engineering to align on lifecycle goals and deliver cohesive digital customer experiences
  • Act as a multiplier, amplifying impact through programs, journeys, and systems rather than individual interactions

Requirements:

  • 3+ years in customer success, technical enablement, implementation, solutions engineering, or program-oriented post-sales roles
  • Strong technical foundation in Docker, containers, and modern cloud-native tooling (e.g., CI/CD, Kubernetes, cloud platforms)
  • Demonstrated experience designing or running digital, 1:many programs that drive measurable adoption or behavior change
  • Comfort working with data: usage metrics, engagement signals, dashboards, and experimentation results
  • Strong written and verbal communication skills
  • confident presenting to technical audiences in 1:many settings

Nice to have:

  • Experience in digital customer success, lifecycle programs, or cohort-based enablement
  • Familiarity with customer engagement and lifecycle tooling (e.g., Gainsight, HubSpot, Marketo, or similar)
  • Exposure to product-led growth (PLG) or usage-based lifecycle models
  • Experience improving customer journeys through testing, experimentation, and optimization
  • Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
What we offer:
  • Freedom & flexibility
  • fit your work around your life
  • Designated quarterly Whaleness Days plus end of year Whaleness break
  • Home office setup
  • 16 weeks of paid Parental leave
  • Technology stipend equivalent to $100 net/month
  • PTO plan that encourages you to take time to do the things you enjoy
  • Training stipend for conferences, courses and classes
  • Equity
  • Docker Swag
  • Medical benefits, retirement and holidays vary by country
  • Remote-first culture

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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