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Customer Experience & Education Project Manager

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Solomon Page

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Location:
United States , New York

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Category:
-

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Contract Type:
Not provided

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Salary:

40.99 USD / Hour
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Job Description:

We are looking for a Freelance Customer Experience & Education Project Manager for a top beauty company in NYC!

Job Responsibility:

  • E-Learning Project and content Management
  • Facilitate collaborative relationships with multiple vendors to deliver a seamless learning journey for the end user
  • Manage all brand e-learning content across platforms to ensure global consistency and adoption
  • Educational Content Creation
  • Staying on top of customer experience and service trends of what is driving customer behavior on social channels and in-store environments
  • Customer Experience Expertise
  • Deep understanding of customer experience
  • Understanding of in-store and online services that drive customer satisfaction and retention
  • Knowledge of learning design and upskilling a community
  • Global Market Collaboration
  • Follow up with markets and gain feedback on global service education package rollouts
  • Facilitate cross-team collaboration with internal teams
  • Reporting
  • Maintain and follow up on service KPI performance for each market/country

Requirements:

  • Experience in project management, preferably within a digital e-commerce/e-learning setting
  • Experience with developing, writing and producing educational content that includes, but not limited to, product education, experience education and digital training/upskilling
  • 5+ years of experience in-store and/or online customer experience
  • 3+ years of experience learning content creation (digital and physical)
  • Project Management experience
  • Strong communication skills
  • Strong organizational and time management skills

Nice to have:

  • Retail/customer-facing experience preferred
  • Writing experience preferred
  • Experience with E-Learning software/authoring tools preferred
  • In-person meeting/event planning preferred
What we offer:
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits

Additional Information:

Job Posted:
May 04, 2026

Work Type:
On-site work
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