Customer Experience & Education Project Manager Job at Solomon Page (New York)

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Principal Customer Experience Manager

This role is essential for defining and orchestrating the customer experience to...

Location

United States , Overland Park; Bellevue

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4 years project or program management
Experience leading complex cross functional efforts across multiple enterprise functions
Extensive experience planning and deploying either business or IT initiatives with experience modeling business processes using a variety of tools and techniques
Prior experience supporting Frontline Operations across multiple lines of Business (Retail, Dealer, Care, Telesales, Business to Business)
Proven leader in establishing, innovating and improving customer and frontline experience processes
8+ years experience in process design/management including proven success in process design, optimization, analysis and documentation
The ability to articulate the relationship between business strategy, customer experience and technology strategies
The ability to recognize structural issues within the organization, functional interdependencies and cross-silo redundancies
A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance

Job Responsibility

Collaborate cross-functionally to link business goals, architectures, and requirements frameworks to identify customer experience opportunities
Analyze and model interactions among people, processes, and technology to guide technology strategies and achieve business objectives
Capture and analyze business goals and processes to suggest improvements supporting strategic and operational targets
Identify and resolve service interaction pain points to improve service performance and align with sales metrics
Serve as subject matter expert for customer experience considerations during new initiative launches and monitor ongoing performance
Engage with field leadership and operational teams to inform experience strategy and provide recommendations to executive leadership
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Free year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Senior Manager, Customer Experience

Lead a team passionate about delivering T-Mobile’s digital experience strategy a...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4–7 years of experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
Microsoft Office (Required)

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service build
Oversee sophisticated, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave

Fulltime

Senior Program Manager - Customer Education

Join Airtable as a Senior Program Manager, Customer Education, and play a pivota...

Location

United States

Salary:

133000.00 - 191600.00 USD / Year

Airtable

Expiration Date

Until further notice

Requirements

5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry (SaaS and AI experience strongly preferred)
Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software
Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences
Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences
Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders
Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action
Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact
Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences

Job Responsibility

Design and develop engaging educational content on AI, including both tool-agnostic and Airtable-specific topics, for a variety of learning formats (self-paced courses, live trainings, workshops, and more)
Lead the end-to-end management and continuous improvement of our cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment
Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas
Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management
Analyze program performance using leading and lagging indicators, and use data-driven insights to optimize educational impact
Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals
Experiment with new instructional methods and technologies to create innovative, engaging learning experiences

What we offer

Benefits
Restricted stock units
Incentive compensation

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Experience Manager (Tech Support) - US

As our Customer Experience Manager, you'll be at the centre of driving the overa...

Location

United States , Boston, Tampa

Salary:

Not provided

SourceWhale

Expiration Date

Until further notice

Requirements

Customer Success or Technical Support experience the SaaS space
Based in Boston or Tampa
Experience working with various CRM platforms
Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences
Strong listening and problem solving skills
Ability to work with multiple ongoing priorities and live projects
Ability to work cross-functionally with distributed remote teams in a startup environment
Driven and proactive approach with a strong willingness to learn

Job Responsibility

Covering all aspects of inbound customer support, including diagnosing and troubleshooting customer issues and owning the end-to-end ticket cycles
Collaborating with Product and Development teams to diagnose complex issues and maintain communication cycle with impacted users
Utilising all communication tools, including phones, video calls, emails and online chat to document client interactions and communicate effectively in a timely and accurate manner
Collecting customer feedback and collaborating with the relevant internal teams to implement necessary improvements and guide prioritisation of product enhancements
Continuously and proactively expand your knowledge of our products and services to better drive customer success
Creating and updating quality educational content like intercom articles and FAQs to support automated customer support and share best practices

What we offer

25 days holiday (not including federal holidays)
Macbook + any extra tech or software necessary for your role
Remote first business with flexible working arrangements
WeWork Global Access Pass
Private medical, dental & vision insurance
Extended mental health cover and Employee Assistance Programme (EAP)
Compassionate leave policy
Company trips such as Miami & New York
First hand experience of an early stage startup - huge ability to make an impact

Customer Experience Manager (Tech Support) - EMEA

As our Customer Experience Manager, you'll be at the centre of driving the overa...

Location

United Kingdom , London

Salary:

Not provided

SourceWhale

Expiration Date

Until further notice

Requirements

Customer Success or Technical Support experience the SaaS space
Experience working with various CRM platforms
Excellent written and verbal communication, with the ability to simplify and translate complex ideas to different audiences
Strong listening and problem solving skills
Ability to work with multiple ongoing priorities and live projects
Ability to work cross-functionally with distributed remote teams in a startup environment
Driven and proactive approach with a strong willingness to learn

Job Responsibility

Covering all aspects of inbound customer support, including diagnosing and troubleshooting customer issues and owning the end-to-end ticket cycles
Collaborating with Product and Development teams to diagnose complex issues and maintain communication cycle with impacted users
Utilising all communication tools, including phones, video calls, emails and online chat to document client interactions and communicate effectively in a timely and accurate manner
Collecting customer feedback and collaborating with the relevant internal teams to implement necessary improvements and guide prioritisation of product enhancements
Continuously and proactively expand your knowledge of our products and services to better drive customer success
Creating and updating quality educational content like intercom articles and FAQs to support automated customer support and share best practices

What we offer

25 days holiday (not including public holidays)
Macbook + any extra tech or software necessary for your role
Flexible business with flexible working arrangements
Private medical, dental & vision insurance
Income Protection Insurance
Extended mental health cover and Employee Assistance Programme (EAP)
Compassionate leave policy
Monthly social events
First hand experience of a startup - huge ability to make an impact

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Select Country

Customer Experience & Education Project Manager

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?