Customer Experience & Ecommerce Job at Robert Half (Des Plaines)

Digital Customer Experience Manager

Our client, a fast-growing sustainable Ecommerce brand is looking for a strong D...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

online experience
customer service experience
ability to own strategy and implementation
ability to work in a start-up, fast paced environment
ability to work in an agile way

Job Responsibility

lead the Customer Service function
deliver outstanding customer service and experiences on a global scale
provide data reports
continually improve customer experience online including customer journeys
control the customer experience strategy and operations
improve online payments and returns

Customer Service Representative

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Me...

Location

Uganda

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

You are strong in spoken and written English (at least C1)
Minimum 1-year professional customer service experience or equivalent customer facing role
Experience supporting customers via e-mail, and/or chat
Passion for customer service and ownership of customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, being able to discern when to provide compensation
Knowledge of Office 360

Job Responsibility

Exceed customer expectations with guidance, knowledge, and passion for technology
Figure out how technology works when things go wrong
Effectively prioritize and manage time
Multitask across systems and applications
Analyze, isolate and resolve a variety of complex technical issues
Comfortably navigate a technical environment
Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
Fix technical issues and provide incredible customer experience

Fulltime

Ecommerce Manager - Beauty

Our client, a global beauty business is currently looking to recruit an Ecommerc...

Location

United Kingdom , London

Salary:

47000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

good experience of merchandising
good experience of customer journey
ideally come from a retail - fashion or cosmetics background (not essential)

Job Responsibility

manage merchandising
manage onsite experience
merchandising of content
testing
manage customer journey
manage personalisation
work with the UX team
focus on the customer experience on the page

What we offer

bonus

Ecommerce Manager - Grocery & Subscription

Our client, a grocery and food subscription business is currently looking to rec...

Location

United Kingdom , London

Salary:

50000.00 GBP / Year

Blu Digital

Expiration Date

Until further notice

Requirements

good experience of merchandising
good experience of customer journey
ideally come from a retail business
trading and merchandising experience

Job Responsibility

manage merchandising
manage onsite experience
merchandising of content
testing
manage customer journey
manage personalisation
work with the UX and development agency
focus on the customer experience on the page
get involved in trading and merchandising the product on the website
focus hands on, on web management of the website

Fulltime

Customer Success Manager

Amla Commerce seeks a dedicated Customer Success Manager (CSM) with a strategic ...

Location

United States , Milwaukee

Salary:

Not provided

Amla Commerce

Expiration Date

Until further notice

Requirements

At least 5 years of experience in a customer success or relevant role, strongly emphasizing ecommerce SaaS platforms
Comprehensive knowledge of the ecommerce landscape, digital application ecosystem, and an understanding of manufacturing and distribution models
Ability to identify customer issues, analyze pain points, and develop effective solutions
A commitment to delivering exceptional customer experiences, fostering relationships, and driving customer loyalty and retention
The capacity to adapt to changing priorities and customer needs, maintaining a proactive and positive approach under pressure
Exceptional interpersonal and communication skills (written and verbal), with the ability to engage and influence decisions at all customer levels

Job Responsibility

Collaborate with the launch and partner teams during the onboarding phase ensuring the product is configured for success, and provide expert-level consulting for business solutions
Be a product expert and maintain current functional and technical knowledge of our products
Manage a portfolio of customer accounts in partnership with the Account Management and Product Support teams. Build long-term relationships based on trust and mutual success
Be the voice of the customer and collaborate with product teams to provide input on the product roadmaps. Engage with the product team to facilitate customer feedback and define effective product features
Display a strong understanding of manufacturing and distribution business models, the ecommerce landscape, and the digital app ecosystem. Address and anticipate customer needs effectively
Prioritize customer retention by using business insights to identify customer pain points and propose solutions. Work closely with customers to understand their business goals and align our software with their success
Develop success plans for customers that outline critical success factors, potential obstacles, and practical steps for achieving their goals with our platform
Utilize data analytics to monitor customer health indicators, report on performance, and provide strategic recommendations to enhance customer satisfaction and loyalty
Leverage your understanding of ecommerce and related technologies to offer strategic advice, helping customers navigate challenges and capitalize on growth opportunities. Assist customers in presenting product value within their organization by developing models and use-cases
Participate in the growth and development of the Customer Success team by mentoring other CSMs through examples and experiences

Customer Success Manager

Bloomreach is seeking a Customer Success Manager to lead customers through digit...

Location

United States

Salary:

75000.00 - 95000.00 USD / Year

Bloomreach

Expiration Date

Until further notice

Requirements

2–4 years of experience in eCommerce, digital merchandising, or onsite product discovery/search, ideally with hands‑on work using an internal or third‑party Search provider
2+ years of experience with digital experience or commerce technologies (e.g., eCommerce platforms, merchandising, analytics)
strong retail/eCommerce business acumen and Search familiarity preferred
Analytical and comfortable identifying stories within raw data
Demonstrated enthusiasm for AI – either prior experience leveraging AI-driven tools or a clear eagerness to learn and apply AI to drive measurable change and impact
Have the drive and flexibility to roll up your sleeves and work hard in a fast-moving environment
Demonstrates a high level of autonomy, with the ability to independently manage tasks and projects from inception to completion with minimal supervision
Clear and persuasive communication skills, capable of articulating ideas, strategies, and feedback effectively to internal and external partners, both in writing and verbally
Strong presentation skills, with creative and out-of-the-box thinking

Job Responsibility

Influence the mindset of customers and account teams by challenging the status quo and bringing innovative ideas that showcase Bloomreach’s unique value proposition to our customers’ digital experiences
Demonstrate how a digital experience vision can become a reality by being an expert in digital experiences and the Bloomreach platform
Provide experience and leadership capabilities to ensure a successful digital experience roadmap where maximum business value is created
Establish yourself as a trusted advisor to customer teams and internal account teams
Own the customer satisfaction and value demonstration in strategic accounts

What we offer

Health Care including medical, dental, and vision insurance
401k Plan with employer contribution
A great deal of freedom and trust
Flexible working hours
Work virtual-first
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program

Fulltime

Senior Product Engagement Manager

Senior Product Engagement Manager for Clarity - you will play a critical role in...

Location

United Kingdom

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
Background working with SaaS, eCommerce, AI, or fast-moving startup environments
Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases
Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
Proactive, resourceful, and able to create structure in environments where frameworks are still being defined

Job Responsibility

Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities
Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering
Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions
Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
Provide Sales with early value stories, proof points, and risk indicators emerging from trials
Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
Help establish trial metrics, health indicators, and early success criteria

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Senior Product Engagement Manager

Senior Product Engagement Manager for Clarity - you will play a critical role in...

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

4–6+ years of experience in Customer Success, Product Management, eCommerce, Operations, Growth, or similar roles
Proven experience designing and running A/B tests, experimentation programs, or structured discovery initiatives
Background working with SaaS, eCommerce, AI, or fast-moving startup environments
Demonstrated ability to operate effectively in ambiguous, evolving product landscapes, where processes and responsibilities shift
Experience collaborating with Product and Engineering teams to translate customer insights into clear requirements or solution proposals
Strong analytical skills with the ability to interpret usage data, identify patterns, and derive actionable insights
Comfortable leading customer-facing engagements across both new and existing accounts, particularly during early product adoption phases
Product-minded and curious, able to frame problems, define hypotheses, and contribute to product direction
Naturally collaborative and comfortable blurring traditional role boundaries to drive clarity and progress across teams
Proactive, resourceful, and able to create structure in environments where frameworks are still being defined

Job Responsibility

Help define and manage the Clarity trial program end-to-end, including POCs, pilots, onboarding, and early deployments
Run experimentation programs, including A/B tests and hypothesis-driven trials, to understand what drives activation and engagement
Analyse customer behaviour, usage patterns, and performance data to identify insights and improvement opportunities
Act as a product owner for trial-related workflows, translating learnings into clear requirements, recommendations, and prioritised opportunities for Product and Engineering
Identify friction points - technical, experiential, or organisational - and coordinate cross-functional solutions
Build strong relationships with stakeholders at both new and existing customers across eCommerce, digital, IT, and product teams
Provide Sales with early value stories, proof points, and risk indicators emerging from trials
Contribute to building scalable playbooks, onboarding materials, and experimentation guidelines
Help establish trial metrics, health indicators, and early success criteria

What we offer

A great deal of freedom and trust
Flexible working hours
Work virtual-first with several Bloomreach Hubs available across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Customer Experience & Ecommerce

Robert Half

Location:
United States , Des Plaines

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 22, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 22, 2026

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Job Posted:
January 22, 2026