Customer Experience & Ecommerce Job at Robert Half (Des Plaines)

Customer Experience Manager

At this organisation, they pride ourselves on thier unwavering commitment to qua...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in premium or luxury retail and eCommerce customer service
Comfortable working autonomously, with a high level of ownership and accountability
Previous experience managing a customer service team, with a vision for scaling the function
Confident in delivering highly personalised service to VIP clients
Background in luxury personal shopping or VIP sales is a plus
Exceptionally organised, detail-focused, and calm under pressure
A natural communicator with excellent written and verbal skills, sensitive to brand tone
Professional, personable, and service-driven, with a genuine passion for fashion and craftsmanship

Job Responsibility

Deliver exceptional customer service to a global clientele across email, phone, and digital platforms
Manage all customer inquiries, orders, aftersales support, and issue resolutions with professionalism and care
Provide confident product knowledge and styling guidance to support sales and boost client confidence
Build and maintain long-term client relationships, ensuring a considered experience from start to finish
Serve as a trusted contact throughout the eCommerce conversion funnel, facilitating informed decision-making
Ensure all communications resonate with our brand values and commitment to excellence
Collaborate with eCommerce, Retail, and other teams to create a unified customer experience
Proactively manage ongoing inquiries and orders, tracking them effectively
Share insights on customer service performance in weekly meetings and prepare structured monthly reports
Lay the groundwork for future growth of the Customer Service department, establishing processes and best practices

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English and German, with a deep understanding of the DACH market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

United States , Phoenix

Salary:

24.04 - 28.85 USD / Hour

Whatnot

Expiration Date

Until further notice

Requirements

Weekend availability required
2+ years of Support experience handling email and/or chat services
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree or college experience preferred

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Offers Equity
Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care Benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Japan , Tokyo

Salary:

Not provided

Whatnot

Expiration Date

Until further notice

Requirements

3+ years of support experience handling email and/or chat services
Fluent in English and native Japanese
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred

Job Responsibility

Interact with buyers and sellers with a customer first polite attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
¥140,000 home office setup allowance
¥20,750 monthly allowance for cell phone and internet
¥69,500 monthly allowance for wellness
¥14,000 monthly allowance for commuter expenses
¥693,000 annual allowance towards Childcare
¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
16 weeks of fully paid parental leave + one month gradual return to work

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English and French, with an understanding of the French Market
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Offers Equity
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses

Fulltime

Customer Experience Agent

The Customer Experience team is responsible for driving the best possible user e...

Location

Ireland , Dublin

Salary:

35000.00 - 42500.00 EUR / Year

Whatnot

Expiration Date

Until further notice

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Secondary language preferred, in particular French, German, or Dutch
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Obsession with customers / being customer first / serving customers
Proactive problem-solver and process-improver
Bachelor's degree preferred
Previous start-up experience is a plus

Job Responsibility

Interact with buyers and sellers with a customer first attitude ensuring a positive experience
Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner
Become an expert in the Whatnot product, processes and systems to drive positive outcomes for our users
Work with other departments to troubleshoot, research and resolve open questions
Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

What we offer

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Pension plans internationally

Fulltime

Digital Customer Experience Manager

Our client, a fast-growing sustainable Ecommerce brand is looking for a strong D...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

online experience
customer service experience
ability to own strategy and implementation
ability to work in a start-up, fast paced environment
ability to work in an agile way

Job Responsibility

lead the Customer Service function
deliver outstanding customer service and experiences on a global scale
provide data reports
continually improve customer experience online including customer journeys
control the customer experience strategy and operations
improve online payments and returns

Enterprise Architect - Customer Experience

The Customer Experience Enterprise Architect (EA) is responsible to guide the en...

Location

United States

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Master’s or bachelor’s degree in business, computer science, computer engineering, system analysis or a related field of study, or equivalent experience
Minimum 10+ years of business and/or IT experience required
Preferred 10+ years of business experience in strategic and operations planning and/or business analysis
Preferred 10+ years of experience in at least three disciplines, such as business, information, solution or technical architecture, application development, middleware, information analysis, database management or operations in a multitier environment
Preferred 10+ years of Enterprise Business process design and implementation
Preferred 7+ years of Ecommerce, CRM, Enterprise Content Management and other digital tools
Preferred 5+ years of SAP Commerce Cloud (Hybris), S/4, HANA, Sales Force, DocuSign etc
Preferred 3+ S/4 Hana User Experience (UX) implementation process
Preferred 2+ years integration experience with other process areas
Preferred 2+ years leadership experience on large enterprise implementation projects

Job Responsibility

Manage and Plan the IT Portfolio: Support Portfolio Modernization and Develop Roadmaps
Support Solutions Delivery
Formulate Strategy and Guide Execution: Work with Business and Leadership Stakeholders to Develop Strategy
Connect Strategy to Execution
Relationships with Peers and Business stakeholders and other EA’s
Facilitate Innovation
Bring Alignment Across Business and IT

Select Country

Customer Experience & Ecommerce

Job Description

Job Responsibility

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