Customer Experience Dental Lab Technician

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

• 5+ Years in a Dental Technician Role
• 3+ years of experience in dental CAD/CAM design, including complex and high aesthetic Anterior Crown and Bridge cases
• Bilingual in English and Canadian French
• Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B.
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors — whether it’s over chat, phone, or video calls.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing and rapidly changing fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.

Previous experience in a customer-facing lab role is preferred.

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off