Customer Experience (CX) Transformation - Senior Consultant

• Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
• Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
• Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
• Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
• Contribute to business development efforts through research, proposal development, and strategic recommendations
• Build a network within the Capgemini Group and contribute to the education of other Business Units
• Play a significant role in client proposals and RFI/RFP responses
• Nurture and expand existing account relationships
• Identify potential personal business relationships
• Identify potential project extension and expansion opportunities while staffed on projects
• Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics
• Support the upskilling of the team members on topics related to Data & Analytics

• 5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
• Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise
• Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models
• Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
• Commercial/financial modeling: Proficiency in business case development and revenue modeling
• Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
• Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
• Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
• fluent in English
• Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
• An interest in new experiences, products, technologies, consumer and cultural trends
• Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators
• Experience delivering strategy from early concept all the way to market launch
• Ability to quickly form and succinctly convey a point of view on any topic
• Ability to travel up to 75% to client sites, when required

Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility