CrawlJobs Logo
frog Logo frog · Consulting

Customer Experience (CX) Transformation - Senior Consultant

United States, San Francisco 112600.00 - 212700.00 USD / Year · Job Posted March 01, 2026
Apply Position
Job Link Share

Job Description

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. frog is a leading global creative consultancy, part of Capgemini Invent. We challenge the status quo to craft and build human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design and data to re-invent businesses, drive growth and orchestrate customer centric transformation. Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people and planet.

Job Responsibility

  • Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
  • Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
  • Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
  • Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
  • Contribute to business development efforts through research, proposal development, and strategic recommendations
  • Build a network within the Capgemini Group and contribute to the education of other Business Units around practice offerings to support existing account expansion
  • Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
  • Nurture and expand existing account relationships
  • Identify potential personal business relationships that can be leveraged by the practice to develop new business
  • Identify potential project extension and expansion opportunities while staffed on projects
  • Support the development of thought leadership and innovative offerings as they relate to AI/Data Science, Digital Customer Analytics, and Operational Analytics
  • Support the upskilling of the team members on topics related to Data & Analytics

Requirements

  • 5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
  • Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise, or similar to help a brand reach and deliver their customer experience in the right channel, at the right time, and with the right message
  • Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models, and considering the people/process/technology impacts of market changes on organizations
  • Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
  • Commercial/financial modeling: Proficiency in business case development and revenue modeling
  • Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
  • Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
  • fluent in English
  • Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
  • Ability to travel up to 75% to client sites, when required

Nice to have

  • Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
  • An interest in new experiences, products, technologies, consumer and cultural trends that are shaping the present and the future
  • Passion for collaborating with cross-disciplinary teams of designers, technologists, researchers and other innovators
  • Experience delivering strategy from early concept all the way to market launch
  • Ability to quickly form and succinctly convey a point of view on any topic

What we offer

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
frog - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Experience (CX) Transformation - Senior Consultant

8 matching positions

Customer Experience (CX) Transformation - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transform...
Location
Location
United States , Chicago
Salary
Salary:
112600.00 - 212700.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
  • Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise
  • Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models
  • Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
  • Commercial/financial modeling: Proficiency in business case development and revenue modeling
  • Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
  • Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
  • fluent in English
  • Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
  • Ability to travel up to 75% to client sites, when required
Job Responsibility
Job Responsibility
  • Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
  • Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
  • Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
  • Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
  • Contribute to business development efforts through research, proposal development, and strategic recommendations
  • Build a network within the Capgemini Group and contribute to the education of other Business Units around practice offerings to support existing account expansion
  • Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
  • Nurture and expand existing account relationships
  • Identify potential personal business relationships that can be leveraged by the practice to develop new business
  • Identify potential project extension and expansion opportunities while staffed on projects
What we offer
What we offer
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
  • This role may be eligible for additional compensation such as variable incentives, bonuses, or commissions
  • Fulltime
Read More
Arrow Right

Customer Experience (CX) Transformation - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transform...
Location
Location
United States , New York
Salary
Salary:
112600.00 - 212700.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
  • Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise
  • Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models
  • Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
  • Commercial/financial modeling: Proficiency in business case development and revenue modeling
  • Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
  • Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
  • fluent in English
  • Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
  • Ability to travel up to 75% to client sites, when required
Job Responsibility
Job Responsibility
  • Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
  • Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
  • Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
  • Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
  • Contribute to business development efforts through research, proposal development, and strategic recommendations
  • Build a network within the Capgemini Group and contribute to the education of other Business Units around practice offerings to support existing account expansion
  • Play a significant role in client proposals and RFI/RFP responses from initial brief to final sales presentations
  • Nurture and expand existing account relationships
  • Identify potential personal business relationships that can be leveraged by the practice to develop new business
  • Identify potential project extension and expansion opportunities while staffed on projects
What we offer
What we offer
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
  • Fulltime
Read More
Arrow Right

Customer Experience (CX) Transformation - Senior Consultant

At Capgemini Invent, we believe difference drives change. As inventive transform...
Location
Location
United States , Atlanta
Salary
Salary:
112600.00 - 212700.00 USD / Year
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of relevant experience in two or more of the following areas: Strategy consulting: designing growth strategies, go-to-market plays, and business transformation programs
  • Marketing, sales, or service strategy & activation: Experience either in agency or in-house defining marketing campaigns/strategies, customer segmentations, sales growth strategies, contact/service center expertise
  • Transformation & operating model strategy: Experience creating and/or leading pillars of Customer Experience / Marketing transformation strategy, defining digital or functional operating models
  • Innovation & design strategy: Experience applying customer insights, design methods, and experimentation to develop new products, services, and business models
  • Commercial/financial modeling: Proficiency in business case development and revenue modeling
  • Demonstrated successful engagement into the delivery of digital projects and services to a variety of industry clients
  • Experience in working on solutions for Financial Services, or Consumer Products would be highly advantageous
  • Ability to communicate complex ideas clearly at a management level, with excellent written and oral presentation skills
  • fluent in English
  • Highly structured and conceptual mindset coupled with strong quantitative and analytical problem-solving aptitude
Job Responsibility
Job Responsibility
  • Conduct market & competitive analysis to identify trends, white space opportunities, and competitive positioning
  • Conduct qualitative and quantitative customer research to uncover needs and validate opportunities
  • Synthesize research into clear, compelling insights and client presentations that drive executive decision-making
  • Engage with clients through workshops, stakeholder interviews, strategic discussions and in mixed-team models
  • Contribute to business development efforts through research, proposal development, and strategic recommendations
  • Build a network within the Capgemini Group and contribute to the education of other Business Units
  • Play a significant role in client proposals and RFI/RFP responses
  • Nurture and expand existing account relationships
  • Identify potential personal business relationships
  • Identify potential project extension and expansion opportunities while staffed on projects
What we offer
What we offer
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
  • Fulltime
Read More
Arrow Right

Senior Consultant - CX Transformation - Loyalty

We are looking to hire a Senior Consultant to deliver outstanding client outcome...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in consulting, industry or agency roles focused on customer engagement and loyalty, with strong CRM and marketing activation experience
  • A strong understanding of customer engagement drivers, loyalty mechanics, CRM and marketing enablement, operating models and activation strategies
  • Hands‑on experience designing or supporting customer engagement, loyalty or CRM strategies, including loyalty proposition, customer journeys and segmentation
  • Some exposure to marketing strategy and activation, for example personalisation, campaign activation and marketing technology
  • An understanding of, CRM, loyalty and marketing platforms (e.g. Salesforce, Adobe, Antavo, Talon.One, Eagle Eye etc.) and how they enable loyalty and engagement use cases
  • The ability to turn business and customer objectives into clear requirements, capabilities and roadmaps, balancing strategy with real‑world delivery considerations
  • Comfort working with client stakeholders to identify challenges, shape recommendations and support implementation
  • An understanding of how AI capabilities, including agentic, can be leveraged in the loyalty and CRM space
Job Responsibility
Job Responsibility
  • deliver outstanding client outcomes, bringing their customer engagement, loyalty, CRM and marketing activation experience
  • work with clients to design, evolve and activate customer engagement initiatives and loyalty programmes that drive retention and long‑term value, as well as supporting broader customer experience transformation initiatives
  • support clients on customer engagement and loyalty to deliver measurable business outcomes
  • work on loyalty‑led, CRM‑enabled customer engagements across strategy, experience and business transformation, enabled by data and technology
  • support clients through proposition and programme design, launch, evolution and optimisation at global or multi‑market scale
  • help clients drive customer engagement and define loyalty propositions, as well as translating business objectives into clear customer and loyalty capabilities and developing practical solutions spanning strategy, experience, data, platforms and activation
  • lead workstreams, including small teams, across various stages of customer engagement and loyalty transformation
  • help clients embed deeper customer engagement across their wider loyalty, marketing and customer ecosystem
  • work collaboratively with technology and data teams to provide guidance on platform selection, strategy, enablement, optimisation and governance
  • contribute to the delivery of high‑quality consulting work
What we offer
What we offer
  • flexible benefits options
  • variable element dependent grade and on company and personal performance
  • hybrid working
  • Fulltime
Read More
Arrow Right

Cx Transformation - Loyalty - Senior Manager

We are looking to hire a Senior Manager to help grow and develop our customer en...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive previous experience in consulting, industry or agency roles focused on customer engagement and loyalty, with strong CRM and marketing activation experience
  • A proven track record of launching or materially evolving customer engagement strategies, initiatives and loyalty programmes, including defining propositions, loyalty mechanics, CRM and marketing enablement, operating models and activation strategies
  • Experience working on large-scale or global CX, customer engagement, CRM and loyalty programmes, including multi-market rollout, governance, localisation and ongoing optimisation
  • Strong experience shaping and delivering customer engagement, loyalty and CRM strategies, including member lifecycle management, personalisation, campaign orchestration and measurement, driving strong commercial outcomes aligned to business objectives
  • Knowledge of loyalty and CRM technology ecosystems (e.g. Salesforce, Adobe, Antavo, Talon.One, Eagle Eye etc.) and how these enable loyalty capabilities at scale
  • Experience leading multi-disciplinary teams and engaging senior stakeholders, balancing strategic intent with pragmatic delivery realities
  • Passion for shaping organisations to adapt to new trends in loyalty, including the role of Generative and Agentic AI in transforming loyalty operations and customer-facing experiences
  • Leading and coaching colleagues both individually and in teams, developing capabilities and creating an ethos of delivery excellence
Job Responsibility
Job Responsibility
  • Drive client engagements and business development, setting direction, guiding teams and ensuring outcomes are realised for our business, our customers and end consumers
  • Set clear direction on customer engagement and loyalty, leading high-performing teams to deliver measurable business outcomes
  • Be accountable for loyalty-led, CRM-enabled customer engagements across strategy, experience and business transformation, enabled by data and technology
  • Support clients through proposition and programme design, launch, evolution and optimisation at global or multi-market scale
  • Identify and shape new opportunities to grow our business, leveraging your knowledge, network and experience to develop compelling engagement and loyalty-led offers and proposals for clients
  • Shape thought leadership and actively develop the capabilities of our people and craft
  • Lead loyalty and CRM client engagements across various stages of customer engagement and loyalty transformation
  • Help clients embed deeper customer engagement across their wider loyalty, marketing and customer ecosystem
  • Work collaboratively with technology and data teams to provide guidance on platform selection, strategy, enablement, optimisation and governance
  • Be responsible for delivery excellence, commercial robustness and governance across engagements
What we offer
What we offer
  • Flexible working arrangements
  • Trained Mental Health Champions
  • Wellbeing apps such as Thrive and Peppy
  • Fulltime
Read More
Arrow Right

Senior Strategist and CX Consultant

frog partners with customer-centric enterprises to drive sustainable growth, by ...
Location
Location
Belgium , Diegem
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.
  • preferably with a focus on Innovation and Entrepreneurship
  • 2+ years of project experience (Senior) in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
  • strong core consulting skills: Quantitative & qualitative research, workshop facilitation, storytelling, advanced presentation design, inductive/deductive reasoning, stakeholder management, data analysis, process design, and design thinking
  • express yourself fluently, both written and oral, in Dutch and/or French
  • full professional working proficiency of English is required
  • mastery of PowerPoint, Excel, and new forms of delivery
Job Responsibility
Job Responsibility
  • Drive projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
  • design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
  • translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
  • facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
  • drive improvements in Marketing & Sales organization models, process improvement, or organization activation
  • evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
  • create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
  • contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
  • be part of the pond and collaborate closely with your Capgemini colleagues
What we offer
What we offer
  • Flexibility & Autonomy: Work from clients-sites, from home, from Capgemini office or even sometimes from abroad
  • Learning & Development: Accelerate your career with global and local training program such as the Consulting Skill Workshop (CWS) and InventX
  • Supportive Community: Grow in a culture that prioritizes support with buddy programs, mentoring, and active internal communities
  • Diverse Exposure: Work across a variety of industries, clients, and geographies
  • Fulltime
Read More
Arrow Right

Vice President, Customer Experience

Kantar is seeking a Vice President of Customer Experience to help accelerate gro...
Location
Location
United States , Atlanta
Salary
Salary:
141800.00 - 200000.00 USD / Year
kantar.com Logo
Kantar
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience leading, advising, or consulting on enterprise CX programs within complex organizations
  • Proven track record supporting or influencing growth in high-value, complex sales environments
  • Experience designing and implementing CX strategies, operating models, measurement frameworks
  • Background in consulting, professional services, or senior in-house CX leadership at a recognized organization
  • Deep expertise across modern CX disciplines, including strategy, VoC systems, platforms like Qualtrics or Medallia, journey-centric design, governance, measurement, and change management
  • Strong ability to connect CX to Brand growth, loyalty, employee experience, and financial performance
  • Commercial mindset with the ability to translate CX vision into pragmatic, value-driven outcomes
  • Executive-level communicator with the ability to simplify complexity and influence senior stakeholders
  • Credibility to engage C-suite leaders as a peer and trusted advisor
  • Strong storytelling skills across live presentations, workshops, and written narratives
Job Responsibility
Job Responsibility
  • Partner with Kantar sales teams and client partners on priority pursuits and complex enterprise opportunities
  • Serve as a senior CX strategist in executive-level client conversations, workshops, and briefings
  • Help clients define CX ambition, business cases, and transformation roadmaps grounded in real outcomes
  • Shape proposals and pitches by framing compelling CX narratives and differentiated value propositions
  • Coach account and pursuit teams on CX strategy, storytelling, and executive presence
  • Act as a trusted advisor to delivery teams on high-profile or complex CX engagements
  • Contribute to CX go-to-market strategy, thought leadership, and external visibility for Kantar
  • Represent Kantar at client events, industry forums, and with strategic partners like Qualtrics and Medallia as a senior CX voice
What we offer
What we offer
  • Medical plans with comprehensive, affordable coverage for a range of health services
  • Health Savings Account/FSA
  • Dental, Vision and benefits to cover unique healthcare needs
  • Wellness Program
  • 401k with matching
  • Tuition Reimbursement
  • Commuter benefits
  • Unlimited PTO
  • Fulltime
Read More
Arrow Right

Senior Consultant Platforms & Prototypes

As a Senior Consultant in the Platforms & Prototypes team, you take ownership of...
Location
Location
Netherlands , Utrecht
Salary
Salary:
Not provided
frog.co Logo
frog
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Master’s degree in Business, Marketing, Innovation, Artificial Intelligence or similar
  • Affinity with digital strategy, customer data, enterprise tooling such as CRM, CDP, and AI-powered transformation
  • 3+ years of experience in CX, MarTech, loyalty, data strategy, AI/GenAI, or digital transformation
  • Previous consulting or digital agency experience is a strong plus
  • Experience in managing project workstreams, structuring analysis, and owning client deliverables
  • Proficiency in Design Thinking, Agile, or similar strategic methodologies
  • Strong communication skills and stakeholder management capability
  • A passion for coaching others, guiding junior colleagues in delivery
  • Adaptability and eagerness to learn
  • A professional attitude towards clients
Job Responsibility
Job Responsibility
  • Take ownership of strategic initiatives that combine business, customer, and technology thinking
  • Lead workstreams within projects and guide clients through the process of reinventing and building digital experiences and platforms
  • Work with strategists, designers, data experts, and technologists to activate customer data & insights in ways that are measurable and experience-driven
  • Bridge the gap between human value and complex technology
What we offer
What we offer
  • A permanent contract from day one with a competitive salary
  • A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses
  • The freedom to explore, shape your own career, and follow training programs that align with your ambitions and growth path
  • 26 vacation days with the option to buy extra days
  • A fully employer-funded pension with the option to make additional contributions
  • Work flexibly across the Netherlands with our connectivity allowance
  • Remote work is an option
  • Opportunities to work abroad in the long run
  • A high-performance laptop and a SIM card, both for work and personal use
  • A lease car, NS Business Card, or mobility budget
  • Fulltime
Read More
Arrow Right