Customer Experience (CX) / Implementations Lead

Why This Role Matters Now: Since launching 18 months ago, we’ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we’re growing our team. Come and join us at one of NYC’s fastest-growing startups and have an impact on our product from day one. As our Customer Experience (CX) / Implementations Lead, you’ll own ERP implementations end-to-end and build best-in-class customer relationships. This is an intense, hands-on role with full ownership. You’ll be joining at an early and defining moment. Your work will directly shape our product, customers, and trajectory. About DualEntry: Founded in 2024, DualEntry is one of NYC’s fastest-growing AI startups. DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses and NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We’re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past. We operate with urgency and ownership. We move fast.