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DualEntry Logo DualEntry · IT - Software Development

Customer Experience (CX) / Implementations Lead

United States, Austin 110000.00 - 150000.00 USD / Year · Job Posted December 08, 2025
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Job Description

Why This Role Matters Now: Since launching 18 months ago, we’ve raised $100M with backing from Lightspeed, Khosla, and Google Ventures. We got there by moving incredibly fast and hiring the best and brightest talent. To accelerate that momentum, we’re growing our team. Come and join us at one of NYC’s fastest-growing startups and have an impact on our product from day one. As our Customer Experience (CX) / Implementations Lead, you’ll own ERP implementations end-to-end and build best-in-class customer relationships. This is an intense, hands-on role with full ownership. You’ll be joining at an early and defining moment. Your work will directly shape our product, customers, and trajectory. About DualEntry: Founded in 2024, DualEntry is one of NYC’s fastest-growing AI startups. DualEntry is changing the future of finance. Our AI-native ERP lets teams achieve more in less time. $5M-ARR businesses and NYSE-listed companies trust DualEntry to automate away busywork and fuel their growth with powerful reporting and insights. We’re making the one-person finance team a reality and putting the pain of legacy ERPs from the 1990s in the past. We operate with urgency and ownership. We move fast.

Job Responsibility

  • You’ll own end-to-end ERP implementations and long-term customer relationships
  • You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
  • You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
  • You’ll establish and evolve implementation methodologies, processes, and operational standards
  • You’ll challenge the status quo of what world-class ERP customer success looks like
  • You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

Requirements

  • 3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
  • Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
  • Deep understanding of ERP systems, finance workflows, and implementation best practices
  • You’re a customer-service extraordinaire who loves solving complex problems
  • You thrive in fast-moving, early-stage environments with high ownership
  • Expertise in Accounting, audit, ERP systems, CPA

What we offer

  • Significant equity ownership in one of the top AI companies in the world
  • Full medical, dental & vision insurance
  • On-site team culture — high collaboration, no bureaucracy
  • 15 PTO days + 12 public holidays
  • Early-stage role with high autonomy and real long-term upside
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