Customer Experience (CX) Director Jobs

Salt

Location:
Saudi Arabia, Riyadh

Category:
Consulting

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

My client is seeking an experienced Customer Experience (CX) Director to lead large-scale CX transformation programs for clients across Saudi Arabia. The ideal candidate brings deep knowledge of the Saudi market, a proven track record in designing and delivering customer-centric strategies, and strong leadership capabilities within a consulting environment. This role will shape the CX vision for major public and private sector organizations and oversee multidisciplinary teams to drive measurable business impact.

Job Responsibility:

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities
Manage and mentor multidisciplinary teams including CX strategists, service designers, analysts, and delivery managers
Foster a collaborative, high-performance culture and support professional development of team members
Coordinate with cross-functional teams such as digital, data analytics, customer service, and operations

Requirements:

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Customer Experience (CX) Director