Customer Experience Coworker III (Exchange & Return)

• Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
• Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
• Maintaining an ongoing awareness of daily and weekly service/delivery targets
• Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines
• Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
• Assist team members with additional duties, as required

• At least 6 months of customer service work experience in retail
• Amazing attention for details and can effortlessly juggle multiple priorities
• Top notch customer service skills – meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly
• Total people-person and can strike up a conversation easily
• Comfortable with computers and generally technology-savvy
• Cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

Returns or Cashier experience

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)