Customer Experience Coordinator Job at Encore Global (Dallas)

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Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Chicago

Salary:

17.21 - 22.37 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation
Enter customer contact information and details into CRM system
Enter and reconcile Exhibit customer payments into the billing system

What we offer

Encore is committed to providing the best benefits options for our employees and families

Fulltime

Customer Experience Coordinator

We're looking for a proactive and customer-focused Customer Experience Coordinat...

Location

United Kingdom , Chingford

Salary:

25685.00 - 27445.00 GBP / Year

360 Resourcing Solutions

Expiration Date

June 07, 2026

Requirements

Previous experience delivering high-quality customer service
Experience within outdoor education, residential centres, hospitality, leisure, or a related sector
Strong interpersonal and communication skills, both written and verbal
Excellent organisational skills with strong attention to detail
The ability to manage multiple priorities while maintaining a positive customer experience

Job Responsibility

Deliver professional and friendly support across phone, email, live chat, and social media channels
Advise customers on suitable products, activities, and booking options tailored to their needs
Maintain high service standards in line with SLAs and brand expectations
Manage customer bookings from enquiry stage through to post-visit support
Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk
Handle payments, invoices, and other routine financial administration tasks
Support the conversion of enquiries into confirmed bookings
Assist in planning activity programmes suited to customer and group requirements
Work collaboratively with centre teams to ensure a seamless customer journey
Support operational procedures, compliance requirements, and safety checks

What we offer

28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
Flexible working hours
Double matching pension up to 10% of gross salary

Fulltime

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Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery ...

Location

United States , Boston

Salary:

18.00 - 22.00 USD / Hour

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Fulltime

Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery ...

Location

United States , Boston

Salary:

18.00 - 22.00 USD / Hour

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Fulltime

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Arlington

Salary:

15.64 - 20.33 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation
Enter customer contact information and details into CRM system
Enter and reconcile Exhibit customer payments into the billing system

What we offer

Comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Customer Experience Coordinator

As a Customer Experience Coordinator (In-store), you help set the tone and ensur...

Location

United Kingdom , London

Salary:

Not provided

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays
Store-based role - Location: 9 Vigo St. London, W1S 3HH

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion
opportunity to travel to other stores and abroad

Fulltime

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Chula Vista

Salary:

18.77 - 24.40 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred.
Proficiency Microsoft 365 and web-based applications.
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro-actively identify potential issues and provides solutions to client’s concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend Venue meetings as required.
Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.
Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery ...

Location

Germany , Munich

Salary:

Not provided

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays
A fluent Dutch speaker

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Fulltime

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Customer Experience Coordinator

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Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

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