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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Customer Experience Coordinator

United Kingdom, Reading · Job Posted February 08, 2026
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Job Description

This role sits at the heart of Lumina Learning’s customer experience. As Customer Experience Coordinator, you’ll be the first person our clients and practitioners speak to. You’ll handle enquiries, keep things organised behind the scenes, and support the smooth delivery of events and programmes.

Job Responsibility

  • Be the first point of contact for client and practitioner enquiries (email, phone, systems)
  • Respond quickly, professionally, and helpfully to customer queries
  • Resolve issues or escalate them when needed
  • Support the Customer Experience Manager with more complex queries
  • Keep customer records accurate in CRM and support systems
  • Help meet service standards and response-time targets
  • Spot recurring issues and suggest improvements
  • Support the coordination of events, workshops, and programmes
  • Manage bookings, materials, logistics, and communications
  • Work with internal teams to keep clients informed before and after events
  • Prepare and share event materials and resources
  • Manage merchandise and event stock levels

Requirements

  • 1–3 years’ experience in customer service, coordination, admin, or customer experience
  • Strong written and verbal communication skills
  • Excellent organisation and attention to detail
  • Confidence using CRM systems and office tools (Outlook, Excel, Word)
  • Ability to manage multiple priorities
  • Right to work in the UK

Nice to have

  • Experience supporting events or programmes
  • Experience working in a fast-paced environment

What we offer

  • Purpose-led work in learning, development, and psychology
  • A supportive, collaborative team
  • Opportunity to build skills and grow your career
  • A role where your work genuinely helps others
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