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Beacon Hill Logo Beacon Hill · Customer Service

Customer Experience Coordinator

United States, Salt Lake City · Job Posted June 16, 2026
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Job Description

Our distribution client is seeking an Customer Experience Coordinator to support customer service and distribution operations. This role is responsible for managing customer orders from receipt through fulfillment and serves as a key point of contact for customers and internal sales stakeholders. The position plays an important role in ensuring accurate order entry, timely communication, and coordination across internal teams. This opportunity is well-suited for someone who is detail-driven, service-oriented, and comfortable working in a fast-paced environment while managing multiple priorities.

Job Responsibility

  • Serve as primary point of contact for assigned customers
  • Process and enter customer purchase orders accurately
  • Confirm orders and communicate discrepancies, delays, or issues
  • Respond to inquiries related to order status, shipments, tracking, credits, and adjustments
  • Prepare and process shipping documentation
  • Communicate shipping requirements to warehouse and logistics teams
  • Arrange freight and transportation using internal systems
  • Monitor open orders to support on-time delivery
  • Maintain customer contract information in internal databases
  • Support internal sales staff and collaborate with cross-functional teams
  • Assist with inbound calls and additional tasks as assigned

Requirements

  • 3+ years of relevant experience, preferably in manufacturing or distribution environments
  • High school diploma or equivalent required
  • Strong customer service and communication skills
  • Excellent organizational skills with strong attention to detail
  • Ability to interpret written and verbal instructions and resolve routine issues
  • Strong time-management skills with the ability to meet deadlines
  • Proficiency in Microsoft Word and Excel
  • Familiarity with ERP or CRM systems preferred
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