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Customer Experience Coordinator

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Encore Global

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Location:
United States , Chula Vista

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

18.77 - 24.40 USD / Hour
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Job Description:

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Job Responsibility:

  • Acknowledge and interact with customers while maintaining a pleasant and professional image.
  • Build relationships with customers to establish trust and open communication.
  • Pro-actively identify potential issues and provides solutions to client’s concerns.
  • Respond quickly to questions and requests and handle service problems politely and efficiently.
  • Attend Venue meetings as required.
  • Communicate billing information to customers, resolve billing concerns and obtain signatures.
  • Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
  • Prepare billing reports daily and submit them to the venue for reconciliation.
  • Enter customer contact information and details into CRM system.
  • Enter and reconcile Exhibit customer payments into the billing system.
  • Accompany selling manager on PreCon and Site Visit meetings as needed.
  • Coordinate customer follow-up and support thank you messages.
  • Coordinate with hotel sales team for site visit attendance and support.
  • Drive customer service excellence by engaging in multiple points of contact throughout the day.
  • Act as a service liaison between customer, Encore team and venue partners.
  • Demonstrate knowledge of hotel and facility services.
  • Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.

Requirements:

  • High School Diploma is required. Associate degree is preferred
  • 1+ years of administrative, sales or hospitality experience preferred.
  • Proficiency Microsoft 365 and web-based applications.
  • Strong written and oral communication skills
  • Strong organizational and interpersonal skills
  • Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
  • Ability to multi-task and work well under pressure
What we offer:
  • comprehensive insurance options
  • generous PTO
  • company-matching 401(k)

Additional Information:

Job Posted:
April 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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