Customer Experience Coordinator Job at Encore Global (Chula Vista)

New

Customer Experience Coordinator

Are you passionate about delivering outstanding customer service and making a re...

Location

United Kingdom

Salary:

26199.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 07, 2026

Requirements

Experience in coordination, support or customer service roles
Experience with residential activity centres, or similar programmes
Experience managing high-volume correspondence and juggling multiple tasks
Strong organisational skills with excellent attention to detail
Confident communicator who can provide friendly, clear and timely responses
Ability to work logically and manage competing deadlines
Approachable, supportive and people focused
Enthusiastic about youth development and the benefits of outdoor adventure

Job Responsibility

Provide a helpful, supportive and friendly service across a variety of contact channels including email, and phones to communicate with applicant groups and customers
Be an expert in our funded residential project to ensure customers are recommended the correct packages/bookings to their requirements
Work within our service level agreements, objectives and policies
Process funded bookings and contact through systems such as SharePoint, Cinolla, Zendesk, Eventsair and Trust Pilot, or other similar platforms

What we offer

28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
Flexible working hours
Work in a way that suits you, your role and your department
Double matching pension up to 10% of gross salary

Fulltime

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New

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Orlando

Salary:

15.64 - 20.33 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client's concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation
Enter customer contact information and details into CRM system
Enter and reconcile Exhibit customer payments into the billing system

Fulltime

Customer Experience Coordinator

Our distribution client is seeking an Customer Experience Coordinator to support...

Location

United States , Salt Lake City

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

3+ years of relevant experience, preferably in manufacturing or distribution environments
High school diploma or equivalent required
Strong customer service and communication skills
Excellent organizational skills with strong attention to detail
Ability to interpret written and verbal instructions and resolve routine issues
Strong time-management skills with the ability to meet deadlines
Proficiency in Microsoft Word and Excel
Familiarity with ERP or CRM systems preferred

Job Responsibility

Serve as primary point of contact for assigned customers
Process and enter customer purchase orders accurately
Confirm orders and communicate discrepancies, delays, or issues
Respond to inquiries related to order status, shipments, tracking, credits, and adjustments
Prepare and process shipping documentation
Communicate shipping requirements to warehouse and logistics teams
Arrange freight and transportation using internal systems
Monitor open orders to support on-time delivery
Maintain customer contract information in internal databases
Support internal sales staff and collaborate with cross-functional teams

Fulltime

Customer Experience Coordinator

We are seeking a detail-oriented and customer-focused professional to join a col...

Location

United States , Denver

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

0-1 years of experience in a customer service, administrative, or operations-focused role
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Comfortable working in a fast-paced, team-oriented environment
Proficiency in Microsoft Office (Excel experience is a plus)
Bachelor's degree or equivalent experience preferred

Job Responsibility

Provide responsive, high-quality support to customers and internal partners
Communicate with customers via email and occasional phone outreach to address questions and resolve issues
Assist with tracking account activity, reviewing information for accuracy, and escalating discrepancies as needed
Support billing and reporting processes, ensuring timely and accurate documentation
Partner cross-functionally to resolve customer inquiries and maintain strong service delivery
Maintain organized records and monitor account status to identify and address potential issues
Contribute to team processes and provide updates on ongoing work

Fulltime

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Chicago

Salary:

17.21 - 22.37 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation
Enter customer contact information and details into CRM system
Enter and reconcile Exhibit customer payments into the billing system

What we offer

Encore is committed to providing the best benefits options for our employees and families

Fulltime

Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery ...

Location

United States , Boston

Salary:

18.00 - 22.00 USD / Hour

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Fulltime

Customer Experience Coordinator

As a Customer Experience Coordinator, you help set the tone and ensure delivery ...

Location

United States , Boston

Salary:

18.00 - 22.00 USD / Hour

Suitsupply

Expiration Date

Until further notice

Requirements

Previous experience in sales, hospitality, and/or service
Exceptional customer service/clienteling skills and excited to build relationships
Professional verbal and written communication skills
Flexible work schedule, including evenings, weekends, and holidays

Job Responsibility

Ensures client expectation is exceeded at each visit and maintaining an environment focused on the client experience by utilizing hospitality tools provided
Ensure all employees present professionally for each customer interaction according to company policies and practice highest level of customer service to achieve maximum sales
Ensure clienteling activities are mapped for each guest
Ensure seamless efficiency and positive atmosphere in the customer experience
Partner with leadership and expert teams to proactively address service issues
Performing other duties assigned by store leadership team

What we offer

Competitive salary
A top-of-the-line training program, unique to the industry
A clothing allowance for each new season and a generous employee discount
Opportunity to build a career with one of the fastest growing companies in fashion opportunity to travel to other stores and abroad

Fulltime

Customer Experience Coordinator

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , Arlington

Salary:

15.64 - 20.33 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation
Enter customer contact information and details into CRM system
Enter and reconcile Exhibit customer payments into the billing system

What we offer

Comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime

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Customer Experience Coordinator

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