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The Customer Experience Coordinator is the first point of contact for our customers, responsible for managing a high volume of inbound calls, booking appointments, and ensuring customer satisfaction post-service. This position includes an inside sales component.
Job Responsibility:
Successfully handle a high volume of incoming customer service calls
Efficiently book and schedule appointments
Make outbound calls and respond to email inquiries/leads to follow up on services
Actively look for and capitalize on inside sales opportunities during customer interactions
Expedite unresolved customer grievances to designated departments
Actively participate in all provided training programs
Maintain accurate customer information and scheduled appointment details within CRM and Microsoft applications
Requirements:
2+ years of customer service experience is required
1 year of experience in the Home Service industry is preferred
High school diploma or equivalent (Required)
Must have a genuine and friendly phone voice and personality
Strong computer proficiency, particularly with CRM software (e.g., Service Titan) and Microsoft applications
Strong commitment to customer satisfaction, great attitude, and ability to handle competing priorities
Must be able to pass a background check and drug screen
Valid Driver’s License and reliable transportation are required