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Work With Your Handz Logo Work With Your Handz · Customer Service

Customer Experience Coordinator

United States, Houston 18.16 - 19.63 USD / Hour · Job Posted January 16, 2026
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Job Description

The Customer Experience Coordinator is the first point of contact for our customers, responsible for managing a high volume of inbound calls, booking appointments, and ensuring customer satisfaction post-service. This position includes an inside sales component.

Job Responsibility

  • Successfully handle a high volume of incoming customer service calls
  • Efficiently book and schedule appointments
  • Make outbound calls and respond to email inquiries/leads to follow up on services
  • Actively look for and capitalize on inside sales opportunities during customer interactions
  • Expedite unresolved customer grievances to designated departments
  • Actively participate in all provided training programs
  • Maintain accurate customer information and scheduled appointment details within CRM and Microsoft applications

Requirements

  • 2+ years of customer service experience is required
  • 1 year of experience in the Home Service industry is preferred
  • High school diploma or equivalent (Required)
  • Must have a genuine and friendly phone voice and personality
  • Strong computer proficiency, particularly with CRM software (e.g., Service Titan) and Microsoft applications
  • Strong commitment to customer satisfaction, great attitude, and ability to handle competing priorities
  • Must be able to pass a background check and drug screen
  • Valid Driver’s License and reliable transportation are required

What we offer

  • 401(k) matching available
  • Health insurance
  • Health Savings Account (HSA)
  • dental insurance
  • life insurance
  • vision insurance
  • Generous Paid Time Off (PTO)
  • Flexible schedule options are available
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