Customer Experience Coordinator

• Provide responsive, high-quality support to customers and internal partners
• Communicate with customers via email and occasional phone outreach to address questions and resolve issues
• Assist with tracking account activity, reviewing information for accuracy, and escalating discrepancies as needed
• Support billing and reporting processes, ensuring timely and accurate documentation
• Partner cross-functionally to resolve customer inquiries and maintain strong service delivery
• Maintain organized records and monitor account status to identify and address potential issues
• Contribute to team processes and provide updates on ongoing work

• 0-1 years of experience in a customer service, administrative, or operations-focused role
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Comfortable working in a fast-paced, team-oriented environment
• Proficiency in Microsoft Office (Excel experience is a plus)
• Bachelor's degree or equivalent experience preferred

Excel experience