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Customer Experience Coordinator

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360 Resourcing Solutions

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Location:
United Kingdom , Chingford

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

25685.00 - 27445.00 GBP / Year
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Job Description:

We're looking for a proactive and customer-focused Customer Experience Coordinator to help create exceptional experiences for visitors at Gilwell Park. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong customer relationships, and supporting unforgettable outdoor adventures. In this role, you'll play a key part in understanding customer needs, guiding them towards the right experiences, and supporting centre teams to ensure every visit runs smoothly from booking through to aftercare.

Job Responsibility:

  • Deliver professional and friendly support across phone, email, live chat, and social media channels
  • Advise customers on suitable products, activities, and booking options tailored to their needs
  • Maintain high service standards in line with SLAs and brand expectations
  • Manage customer bookings from enquiry stage through to post-visit support
  • Process bookings, enquiries, and customer information using internal systems including SharePoint, Cinolla, and Zendesk
  • Handle payments, invoices, and other routine financial administration tasks
  • Support the conversion of enquiries into confirmed bookings
  • Assist in planning activity programmes suited to customer and group requirements
  • Work collaboratively with centre teams to ensure a seamless customer journey
  • Support operational procedures, compliance requirements, and safety checks

Requirements:

  • Previous experience delivering high-quality customer service
  • Experience within outdoor education, residential centres, hospitality, leisure, or a related sector
  • Strong interpersonal and communication skills, both written and verbal
  • Excellent organisational skills with strong attention to detail
  • The ability to manage multiple priorities while maintaining a positive customer experience
What we offer:
  • 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
  • Flexible working hours
  • Double matching pension up to 10% of gross salary

Additional Information:

Job Posted:
May 16, 2026

Expiration:
June 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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