Customer Experience Coordinator

Are you passionate about delivering outstanding customer service and making a real difference? We're looking for a Customer Experience Coordinator to join our friendly and collaborative team, supporting groups to access unforgettable outdoor learning and adventure through our funded programmes. Our team is supportive, passionate and committed to helping young people benefit from life-changing experiences. We work closely with customers, partner organisations and colleagues across our centres, ensuring every group receives the guidance and support they need from their first enquiry through to the delivery of their visit. This is an exciting time to join us as we continue to expand the reach and impact of our funded programmes. You'll play a key role in helping more schools, youth groups and community organisations access Scout Adventures experiences, making the booking journey as smooth, welcoming and efficient as possible.