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Customer Experience Coordinator, Audio Visual

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Encore Global

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Location:
United States , New Orleans

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

15.64 - 20.33 USD / Hour
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Job Description:

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Job Responsibility:

  • Act as liaison between Encore, venue, and customer
  • Provide customers with information and support in a professional and friendly manner while building relationships
  • Acknowledge and interact with customers while maintaining a pleasant and professional image
  • Build relationships with customers to establish trust and open communication
  • Pro-actively identify potential issues and provides solutions to client’s concerns
  • Respond quickly to questions and requests and handle service problems politely and efficiently
  • Attend Venue meetings as required
  • Communicate billing information to customers, resolve billing concerns and obtain signatures
  • Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
  • Prepare billing reports daily and submit them to the venue for reconciliation
  • Enter customer contact information and details into CRM system
  • Enter and reconcile Exhibit customer payments into the billing system
  • Accompany selling manager on PreCon and Site Visit meetings as needed
  • Coordinate customer follow-up and support thank you messages
  • Coordinate with hotel sales team for site visit attendance and support
  • Drive customer service excellence by engaging in multiple points of contact throughout the day
  • Act as a service liaison between customer, Encore team and venue partners
  • Demonstrate knowledge of hotel and facility services
  • Coordinate and communicate any customer concerns with appropriate venue partner team for resolution

Requirements:

  • High School Diploma is required
  • Associate degree is preferred
  • 1+ years of administrative, sales or hospitality experience preferred
  • Proficiency Microsoft 365 and web-based applications
  • Strong written and oral communication skills
  • Strong organizational and interpersonal skills
  • Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
  • Ability to multi-task and work well under pressure
What we offer:
  • Paid Time Off
  • Vacation Days
  • Paid Holidays
  • Floating Holidays
  • Sick/Personal Days
  • Premium Recognition Program (CenterStage)
  • Performance Incentive Plans (GEI Bonus)
  • Employee Referral Program
  • Annual Merit
  • Classroom/On the Job Training
  • Encore University
  • Career Pathing
  • Relocation
  • Global Transfer Opportunities

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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