Customer Experience Coordinator, Audio Visual Job at Encore Global (New Orleans)

AV Support Coordinator

We are recruiting for an AV Support Coordinator to be part of the Rapport team, ...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Ideally have previous experience in a similar role
Excellent communication skills – both verbal and written
Reliable and consistent with a helpful and positive attitude
Able to meet the needs of a diverse environment
Happy to work alone or within a team
Willing and able to make a make positive contribution to service delivery improvement
Proactive approach to continuous personal development

Job Responsibility

To provide the highest levels of client care and service to our client in line with the set policies and procedures
The Customer Enablement team functions as part of a larger UK and Ireland based Technology Services department which provides Audio Visual Services to our client’s personnel
The Audio-Visual team specifically manages the day to day running over 200 meeting rooms including 7 event spaces catering for over 100 people per space
The audio-visual team also provides white glove meeting support to our Senior Executives and play a key role in onboarding new equipment into our local environment

What we offer

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards
Benefit from a contributory pension scheme for a stable financial tomorrow
Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support
Unlock endless learning and development opportunities to elevate your career
Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Take one paid day off annually to support a cause you’re passionate about

Fulltime

AV Coordinator

We are recruiting for an AV Support Coordinator to be part of the Rapport team, ...

Location

United Kingdom , London

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Ideally have previous experience in a similar role
Excellent communication skills – both verbal and written
Reliable and consistent with a helpful and positive attitude
Able to meet the needs of a diverse environment
Happy to work alone or within a team
Willing and able to make a make positive contribution to service delivery improvement
Proactive approach to continuous personal development

Job Responsibility

To provide the highest levels of client care and service to our client in line with the set policies and procedures
Functions as part of a larger UK and Ireland based Technology Services department which provides Audio Visual Services
Manages the day to day running over 200 meeting rooms including 7 event spaces catering for over 100 people per space
Provides white glove meeting support to our Senior Executives
Plays a key role in onboarding new equipment into our local environment

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards for outstanding peers
One paid day off annually to support a cause

Fulltime

Audio-Visual Technician

The AV Technician provides general meeting room and video teleconference (VTC) s...

Location

United States , Colorado Springs

Salary:

21.00 - 25.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must have an active Top Secret which requires U.S. Citizenship
Three (3) years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred
Must have strong customer service skills, ability to communicate with leadership, capable of general IT troubleshooting, experience supporting DoD (any service), strong general computing skills
Experience with scheduling VTC systems or media
High school diploma or general education degree (GED) and a minimum of 3 years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred

Job Responsibility

Creates/reviews and deny, approve, or modify reservations and requests within the online conference room scheduling app
Unlocks and opens all classified conference rooms 30 minutes prior to the customer’s meeting start time
Ensure customers have access to the requested equipment prior to the scheduled event
Coordinates with SSC Det 5 Government VTC lead, Helpdesk, Base A/V team, Base Tech Control for all IT and VC troubleshooting issues
Provides LRA TA services for SIPRNet Tokens as the SIPR Token Local Registration Authority (LRA) Trusted Agent (TA) Customer Support
Provides LRA TA services for software certificates

What we offer

Medical
Dental
Vision
401(K) Immediate Vesting
Company Life Insurance
Short-Term and Long-Term Disability Insurance
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Operation Support Technician Lead

The OST Lead is a client-facing leadership role responsible for overseeing the O...

Location

United States , Charlotte

Salary:

62000.00 - 66000.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

5+ years of customer service, hospitality, or event coordination experience
3-5 years of audio-visual experience
Valid driver's license for operation of company vehicles
Advanced problem-solving and communication skills
Proven ability to manage multiple priorities and coordinate between teams
Ability to work flexible hours including evenings and weekends as needed

Job Responsibility

Supervising and coordinating daily OST activities to ensure timely setup, refresh, and removal of equipment across all venues
Serving as the direct line of communication between the OST team, meetings/events team, and facilities management
Overseeing meeting and training room daily refresh operations including furniture configuration and setup
Meeting with guests on-site to ensure needs are met and equipment setup is working properly
Coordinating setup, tear-down, and equipment logistics across multiple events
Operating and overseeing various audio-visual equipment for live and virtual events
Conducting team meetings and participating in venue planning sessions (event orders, pre-event planning)
Supervising preventative maintenance programs to keep equipment presentable, functional, and compliant with safety protocols
Managing scheduling for evening and weekend work requirements and coordinating physical inventory counts

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

Fulltime

Director, Event Technology I

The Director, Event Technology (SNE) is responsible for achieving the revenue an...

Location

United States , Dallas

Salary:

43304.00 - 56296.00 USD / Year

Encore Global

Expiration Date

Until further notice

Requirements

Bachelor’s degree is preferred or equivalent experience
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred
Sales experience is a plus
Working knowledge of audio visual equipment in a live show environment
Must be able to successfully complete Level 3 Skills training
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus

Job Responsibility

Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention
Services events and act as a point of escalation when needed
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business
Consults with Venue Sales Leadership on sales strategies
Participates in business review presentations
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures
Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely

What we offer

comprehensive insurance options
generous PTO
company-matching 401(k)

Fulltime