Customer Experience Coordinator - Audio Visual Job at Encore Global (Miami)

Customer Experience Coordinator, Audio Visual

The Customer Experience Coordinator will act as liaison between Encore, venue, a...

Location

United States , New Orleans

Salary:

15.64 - 20.33 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

High School Diploma is required
Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred
Proficiency Microsoft 365 and web-based applications
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Job Responsibility

Act as liaison between Encore, venue, and customer
Provide customers with information and support in a professional and friendly manner while building relationships
Acknowledge and interact with customers while maintaining a pleasant and professional image
Build relationships with customers to establish trust and open communication
Pro-actively identify potential issues and provides solutions to client’s concerns
Respond quickly to questions and requests and handle service problems politely and efficiently
Attend Venue meetings as required
Communicate billing information to customers, resolve billing concerns and obtain signatures
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members
Prepare billing reports daily and submit them to the venue for reconciliation

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

New

Audio Visual Coordinator III

The Steinberg Conference Center is situated among the historic halls at the Whar...

Location

United States , Philadelphia

Salary:

Not provided

Aramark

Expiration Date

Until further notice

Requirements

3-5 years Audio Visual experience
High School Graduate or GED required
Corporate experience preferred
Board level & C-Suite level direct support experience including board meetings and public investment calls

Job Responsibility

Maintain and set up all Audio Visual equipment
Respond to requests for AV equipment assistance
Keep abreast of latest AV technology
Provide professional and customer-centric service
Ensure all equipment is teach-ready
Manage requests for changes or additions in AV equipment
Greet instructors and answer questions on AV equipment operation
Resolve AV equipment problems
Attend daily and weekly meetings
Monitor AV equipment condition

Fulltime

Audio Visual Sales Coordinator

The Sales Coordinator is responsible for assisting the Event Technology team by ...

Location

Canada , Edmonton

Salary:

Not provided

Encore Global

Expiration Date

Until further notice

Requirements

Minimum of a High School diploma
BS/BA is preferred or 1+ years of sales/event experience
Prior technology, sales, hospitality or event planning experience a plus
Technical aptitude and proficiency with computer software and programs
Strong written and verbal communication skills
Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Instills Trust

Job Responsibility

Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events
Maximize revenue and adhere to event profit guidelines for all assigned business
Meet client needs through attending client meetings and responding to client concerns, questions and problems
Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business
Handles customers’ requests by phone, on-line chat, email, and other channels
Follow up with internal and external customers through confirmed order hand-offs
Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs
Effectively use ENCORE tools and resources to promptly respond to customer requests
Ensure CRM is always accurate and up to date
Facilitate strong information exchange with aligned venue leadership teams

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Operations Supervisor, Audio Visual

Location

United States , Aurora

Salary:

23.00 - 27.07 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

3-5 years of audio-visual experience is required
Bachelor’s degree is preferred
3-5 years of customer service or hospitality experience is preferred
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver’s license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities

Fulltime

Event Operations Supervisor, Audio Visual

The Operations Supervisor leads floor operations with a focus on customer servic...

Location

United States , Nashville

Salary:

18.93 - 24.60 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

3-5 years of customer service or hospitality experience is preferred
3-5 year of audio-visual experience is required
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver's license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Operation Supervisor, Audio Visual - Hilton Alpharetta

The Operations Supervisor leads floor operations with a focus on customer servic...

Location

United States , Alpharetta

Salary:

18.93 - 24.60 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

3-5 years of customer service or hospitality experience is preferred
3-5 year of audio-visual experience is required
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver's license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Operations Supervisor, Audio Visual

The Operations Supervisor leads floor operations with a focus on customer servic...

Location

United States , Napa

Salary:

24.10 - 29.53 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

3-5 years of customer service or hospitality experience is preferred
3-5 year of audio-visual experience is required
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver's license is required
Must be able to lift 50 lbs

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

Event Operations Supervisor, Audio Visual - Fairmont Austin

The Operations Supervisor leads floor operations with a focus on customer servic...

Location

United States , Austin

Salary:

20.82 - 27.07 USD / Hour

Encore Global

Expiration Date

Until further notice

Requirements

3-5 years of customer service or hospitality experience is preferred
3-5 year of audio-visual experience is required
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to
External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
A valid driver's license is required for team members in positions that may operate Company vehicles
Additional DOT requirement may need to be met if applicable
Must be able to lift 50 lbs

Job Responsibility

Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for the management of events
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences)
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore's Service Standards and Operational Excellence through the modeling of proper behavior and adherence to Encore procedures
Maintains a positive relationship with all clients through effective communication
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
Monitors events and checks in on customers throughout the day
Assists in training technicians on all floor activities

What we offer

Paid Time Off
Vacation Days
Paid Holidays
Floating Holidays
Sick/Personal Days
Premium Recognition Program (CenterStage)
Performance Incentive Plans (GEI Bonus)
Employee Referral Program
Annual Merit
Classroom/On the Job Training

Fulltime

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Customer Experience Coordinator - Audio Visual

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