Customer Experience Consultant

As a (Digital) Customer Experience Consultant within PA’s Digital & Data community, you’ll help clients navigate emerging technologies, evolving customer expectations and the rapid pace of digital change. This is a role for someone who thinks differently inventive, analytical, curious, entrepreneurial and comfortable shaping direction even when the path is unclear. Your work will span early discovery, insight generation, opportunity framing, proposition definition, AI‑enabled strategy work, and storytelling for senior audiences. Sometimes you’ll work autonomously on strategic challenges; at other times you’ll be embedded in cross‑disciplinary teams alongside designers, engineers and product specialists. This is not a purely theoretical strategy role. It’s practical, creative and strategy my nature not always by practice.