Customer Experience Consultant Job at 360 Resourcing Solutions (Manchester)

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Customer Experience Advisor - APAC Marketplace

We are seeking a highly motivated and skilled Customer Experience Advisors to jo...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Excellent spoken and written English communication
Minimum 1 year experience supporting international customers (voice/email/chat)
Prior experience in outbound sales, with the ability to engage prospects proactively and drive conversions
Strong problem-solving and consultative selling abilities
Ability to multitask and manage high volumes of queries and interactions
Demonstrated proficiency in working with ticketing tools and CRM software to manage customer interactions
Meticulous attention to detail with good organizational habits
Self-driven, motivated, and able to work independently as well as in a team
Openness to learn and grow within the organization

Job Responsibility

Be the first line of communication for professionals and customers in Australia
Act as a product expert, helping users understand and navigate our offerings
Manage inbound calls and respond to customer emails using the Zendesk ticketing system
Proactively make outreach calls to pitch and sell marketplace subscriptions to potential leads and existing users
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Ensure customer queries and concerns are resolved efficiently and within the Turnaround Time (TAT)
Escalate unresolved or complex issues to the appropriate internal teams
Consistently meet or exceed Customer Experience KPIs
Maintain high levels of customer satisfaction and service delivery

What we offer

Competitive salary: ₹3.75 LPA (Plus Sales Commissions and Shift Allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs
Work with a collaborative and supportive team
Opportunities for career growth and advancement
Healthcare insurance for you and your family

Fulltime

Customer Experience Lead

The Customer Experience Lead is responsible and accountable for HPE Services End...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Degree
Supply Chain / Order / Service Life Cycle Management
Customer Experience Management
Process Optimization and Automation is a plus
AI Literacy
Effective Communication and Presentations Skills
Very Good Storyteller
Analytical Thinking
Time Management
Customer Centric

Job Responsibility

Supports orders sold and delivered in the same country / geography
Handles the E2E Customer Operations processes for HPE Services
Manage the standard accounts, Indirect RTM, low value and complexity deals
Validating the sales/partner/customer requests for appropriate prerequisites to deliver their needs
Assuring the requests are in line with HPE Compliance and Policies
Sales/Partners/Customers facing on all the requirements
Collaboration with country teams, sales reps, and other stakeholders as a first point of contact to achieve the sales/partners/customer expectations
E2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations, invoicing, etc.)
Ensures that country specials/account specials are taken into consideration for pricing discounts at various stages
Being an Automation Advocate by using automation tools and systems

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Customer Experience (CX) / Implementations Lead

Why This Role Matters Now: Since launching 18 months ago, we’ve raised $100M wit...

Location

United States , Austin

Salary:

110000.00 - 150000.00 USD / Year

DualEntry

Expiration Date

Until further notice

Requirements

3–6+ years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
Deep understanding of ERP systems, finance workflows, and implementation best practices
You’re a customer-service extraordinaire who loves solving complex problems
You thrive in fast-moving, early-stage environments with high ownership
Expertise in Accounting, audit, ERP systems, CPA

Job Responsibility

You’ll own end-to-end ERP implementations and long-term customer relationships
You’ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
You’ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
You’ll establish and evolve implementation methodologies, processes, and operational standards
You’ll challenge the status quo of what world-class ERP customer success looks like
You’ll drive outcomes that meaningfully accelerate customer adoption and satisfaction

What we offer

Significant equity ownership in one of the top AI companies in the world
Full medical, dental & vision insurance
On-site team culture — high collaboration, no bureaucracy
15 PTO days + 12 public holidays
Early-stage role with high autonomy and real long-term upside

Fulltime

Customer Service & Sales Consultant

Telstra is hiring a Customer Service & Sales Consultant for its Melbourne retail...

Location

Australia , Melbourne

Salary:

Not provided

Telstra

Expiration Date

June 25, 2026

Requirements

Experience in a customer-facing role
Ability to quickly develop customised solutions for customers
Drive to reach and exceed sales targets and KPIs
Ability to easily build a connection with new and existing customers
Love for a fast-paced, busy retail environment
Hunger to learn and grow within the role

Job Responsibility

Showcase sales expertise and consultative service approaches
Provide solutions for customers using knowledge of cutting-edge tech and gadgets
Help customers transform their telecommunications experience

What we offer

Team performance-related commission with first 2 months guaranteed
30% discount on Telstra services
Continuous training to enhance skills and grow in role
Telstra SIM card
Exclusive discounts and offers across 240 brands and partners
16 weeks paid parental leave for primary and secondary carers

Parttime

Customer consultant

Danish Speaking Customer Consultant position at Circle K Business Centre in Wars...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent in Danish and English (both verbal and written, preferably B2/C1 level)
Previous experience in customer service (considered as an advantage)
Loves to communicate with people and find the best solution for them
Likes to work in fast-paced environment and with various systems
Eager to learn new things and develop their skills

Job Responsibility

Takes care of customers via phone and email
Responsible for card support and account administration
Manages new orders and registrations
Advises customers regarding station campaigns and products
Provides outbound service and follow-up calls to customers

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Customer Care Consultant

Customer Care Consultant role in a friendly and dynamic Helpdesk team in central...

Location

United Kingdom , Brighton

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Job Responsibility

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

What we offer

Quarterly Bonus (after 6 months' employment)

Fulltime

Customer Experience Consultant

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 14, 2026

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