Customer Experience Co-worker, IKEA

IKEA

Location:
New Zealand, Auckland

Category:
Customer Service

Contract Type:
Employment contract

Salary:

27.80 NZD / Hour

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Job Description:

We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co-workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis! Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

Job Responsibility:

Work in Småland by registering and supervising children, maintaining a clean and safe play environment, engaging with parents, and supporting basic customer service across the store when needed
Provide strong customer service skills and consistently engage with our many visitors
Guide customers using IKEA’s shopping tools and self-service options
Greet visitors to IKEA with friendly, effective, and efficient customer service
Ensure that all products passing through the entrance have been paid for
Help customers leave with a positive and memorable IKEA experience
Take on board customer feedback to enhance our services and secure customer happiness
Secure customer relationships even during challenging conversations with empathy and professionalism
Adopt an omnichannel mindset to support a seamless and consistent customer journey
Accurately record customer information in our system to continually improve the shopping experience
Operate the cashlines with efficiency and attention to detail
Handle card payments reliably, efficiently, accurately, and in a welcoming manner
Process returns and resolve customer issues, recognising when to escalate to a senior colleague
Handle exchanges professionally and support smooth customer interactions
Support other store areas flexibly when needed to ensure consistent service

Requirements:

Proven experience in a sales or customer service role, ideally within home furnishing or fast-paced retail environment
Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers
A passion for meeting customers and understanding their life at home and be energised by providing great customer service and reaching individual as well as team goals
Strong communication skills and ability to connect with others, you can understand the customer's needs and the ability to build strong relationships
A strong customer focused mindset, thus steering conversation in a polite, friendly, and trustworthy way and an ability to understand customer needs and to offer relevant solutions that build customer satisfaction as well as to handle and de-escalate potential conflicts
Basic computer and systems skills and a digital-first mindset

What we offer:

$27.80 base hourly pay rate
5 weeks of Paid Annual Leave, Parental Leave Pay, and more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% discount for co-workers
Affordable, nutritious meals with complimentary drinks in our co-worker restaurant
Provided co-worker uniform

Additional Information:

Job Posted:
October 29, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Customer Experience Co-worker