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Customer Experience Co-worker III

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IKEA

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Location:
Canada , Burlington

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

  • Deliver an excellent meeting with the customer across all customer assignments.
  • Engage with customers in a friendly and confident manner to create a rewarding customer experience.
  • Contribute and achieve operational KPIs and goals to maintain customer loyalty.
  • Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
  • Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.

Requirements:

  • You love challenges... You seek them to solve them (not to create them, though!).
  • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary).
  • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face.
  • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
  • You are a total people-person and can strike up a conversation easily.
  • You are quite comfortable with computers and are generally technology-savvy.
  • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).

Nice to have:

Returns or Cashier experience

What we offer:
  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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