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Customer Experience Co-worker II

https://www.ikea.com Logo

IKEA

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Location:
United States , Emeryville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

22.00 - 28.65 USD / Hour
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Job Description:

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself. At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Job Responsibility:

  • Creates a positive customer experience by ensuring accurate transactions and/or orders
  • Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
  • Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
  • Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
  • Builds emotional connections through meaningful and empathetic interactions with customers
  • Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
  • Offers and sells services to customers during the handover process when needed
  • Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

Requirements:

  • 1 year sales or customer service experience preferred
  • High School Diploma or equivalent
What we offer:
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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