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We are seeking a highly motivated and tech-savvy Co-Op to join our Customer Experience team. This role will support our efforts to accelerate digital and process transformation initiatives that enhance customer satisfaction and operational efficiency. The ideal candidate is a Computer Science major with strong project management capabilities, excellent communication skills, and a passion for Generative AI (GenAI) technologies.
Job Responsibility:
Collaborate with cross-functional teams to identify and implement digital solutions that improve customer experience
Support process mapping, documentation, and optimization efforts across customer touchpoints
Assist in the development and deployment of GenAI-powered tools and prototypes
Analyze customer feedback and operational data to identify trends and opportunities for improvement
Help manage project timelines, deliverables, and communication across teams
Requirements:
Must be currently pursuing a Bachelor’s degree in Computer Science
Must have an overall GPA of 3.0 or higher
Must be eligible to work in the US without sponsorship
Strong interest in customer experience, digital transformation, and emerging technologies
Familiarity with GenAI concepts and tools
Excellent organizational and project management skills
Strong written and verbal communication abilities
Ability to work independently and collaboratively in a fast-paced environment
Nice to have:
Strong interest in customer experience, digital transformation, and emerging technologies
Familiarity with GenAI concepts and tools
Excellent organizational and project management skills
Strong written and verbal communication abilities
Ability to work independently and collaboratively in a fast-paced environment