Customer Experience Business Analyst Job at 3Shape (Szczecin)

Job Responsibility

Analyze Customer Feedback: translate complex and large data sets into clear and actionable insights in collaboration with the data and insights team, identifying root causes of customer dissatisfaction and opportunities for improvement
Lead the NPS Process: manage all aspects of the NPS lifecycle - from survey design and deployment, to analysis, reporting and customer follow up across the globe
Manage Insight-Driven Change: deliver strategic recommendations and requirements to stakeholders at all levels, helping shape initiatives that elevate customer satisfaction and loyalty and secure cross-functional accountability together with prioritised action to address customer pains
Develop Reporting Tools: build and maintain dashboards and reporting frameworks that make customer insights easily accessible and impactful across the business
Cross-Functional Collaboration: work closely with teams across Product, Support, Sales, and Marketing to ensure feedback is acted on effectively and consistently
Train and Educate: ensure the organisation understand all elements of the NPS lifecycle, advocating the importance of NPS and customer satisfaction and loyalty

Analytical Skills: you are adept at working with both quantitative and qualitative data and can translate complex feedback into actionable business insights
Customer-Centric Mindset: you’re driven by customer experience and value feedback to accomplish meaningful change. You possess a skill for expressing customer sentiments and perspectives effectively to various teams
Effective Communication Skills: you know how to tailor your message to different audiences, from operational teams to C-level executives
Organized Approach: you’re proactive, structured, and thrive in a role where you manage your domain and drive change forward efficiently
Detail-Oriented Planning: you manage multiple workstreams effectively, with proficient ability to prioritize and keep stakeholders aligned

Attractive office with relax zones located in Szczecin, Poland
A vibrant and international environment with social, diverse, and highly skilled and cooperative colleagues
An attractive Luxmed healthcare package with additional dentistry care
Fresh fruits, delicious and healthy lunches cooked by our canteen
We provide a great social work environment with many optional activities
Good work/life balance
Hybrid work possibility
Language courses with qualified teachers