Customer Experience Associate Job at avis budget group (Philadelphia)

Customer Experience Associate

Location

United States , Stoughton

Salary:

19.91 - 28.12 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Customer Experience Associate

You care about making a positive impact in the world. You understand greatness r...

Location

United States , Charlotte

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

None explicitly mentioned

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Customer Experience Associate

Job Description Job ID: 340415 Date posted: 28/04/2026 Why we will love you ...

Location

United States , Charlotte

Salary:

17.58 - 24.83 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred.

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders.
Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Customer Experience Associate

We are looking for a Bilingual Spanish & English Customer Experience Associate. ...

Location

United States

Salary:

20.00 - 30.00 USD / Hour

RemotivateJobs

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English
3+ years in customer service, social media support, or community management
Strong written and verbal communication skills with the ability to represent a brand voice across platforms
Empathy, patience, and the ability to handle stressful situations calmly
Positive attitude, willingness to learn, and ability to work independently as part of a team
Technical skills and experience using CRM tools and social media listening platforms
Strong problem-solving skills and demonstrated ability to manage escalations
Knowledge of digital apps and delivery platforms
High School Diploma/GED

Job Responsibility

Resolve incoming customer contacts across channels (email, social media, etc.) related to product, service, digital/mobile app, restaurant experience, and general brand sentiment
Manage high-priority case queues, including escalations from third-party partners, delivery providers, senior leadership, and field-based employees
Escalate complex or location-specific issues to the appropriate restaurant operators and/or internal stakeholders
Document case details, solutions provided, and customer communications with accuracy and clarity
Act as the brand voice across public and private social media interactions, adhering to brand voice and communication guidelines
Monitor social media channels for potential brand risk and escalate potential brand-damaging content or situations to internal leadership
Conduct investigative social media reviews to identify root causes of issues

What we offer

parental leave
free EAP sessions
company 401k match

Fulltime

Customer Experience Associate

As an innovation leader, we look for ambitious, forward thinking, open-minded an...

Location

United States , Denver

Salary:

25.00 - 30.00 USD / Hour

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

3-5 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
Bachelor's Degree, preferred
Strong written and verbal communication skills
Excellent listening skills
Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
Experience building relationships with customers and collaborating with a team
Interest in learning about our complex and unique customers in the Industrial market
Requires decisiveness and willingness to take action based on individual customer issues
Proficiency with Microsoft Word, Excel, and ability to work within database systems
Disciplined and supportive of guidelines, policies, and metrics as established by the CX team

Job Responsibility

Delivering the best service experience possible to our clients in North America
Act as the primary point of contact for many of our Gates' Key Clients and support inquiries regarding pricing, scheduling and shipping
Act as first point of escalation to resolve and provide cross functional guidance on complex customer issues
Maintaining positive relationships with all of our accounts through consistent follow-up
Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements
Managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals
Initiate and expedite production for Gates products based on customer requirements
Provide Gates product information, competitive product interchange, and product substitutions to customers
Utilize C4C CRM to track customer cases
Support CX team in meeting monthly metrics

What we offer

Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement

Fulltime

Customer Experience Associate

As a Customer Experience Associate at Gates, you will be responsible for deliver...

Location

United States , Denver

Salary:

26.00 - 30.00 USD / Hour

MSA BOURGOGNE

Expiration Date

Until further notice

Requirements

3-5 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
Bachelor's Degree, preferred
Strong written and verbal communication skills
Excellent listening skills
Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
Experience building relationships with customers and collaborating with a team
Interest in learning about our complex and unique customers in the Industrial market
Requires decisiveness and willingness to take action based on individual customer issues
Proficiency with Microsoft Word, Excel, and ability to work within database systems
Disciplined and supportive of guidelines, polices, and metrics as established by the CX team

Job Responsibility

Act as the primary point of contact for many of our Gates' Key Clients and support inquiries regarding pricing, scheduling and shipping
Act as first point of escalation to resolve and provide cross functional guidance on complex customer issues
Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements
Managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals
Initiate and expedite production for Gates products based on customer requirements
Provide Gates product information, competitive product interchange, and product substitutions to customers
Utilize C4C CRM to track customer cases
Support CX team in meeting monthly metrics

What we offer

Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
Eligible for 3 weeks of paid vacation + 11 holidays (9 scheduled & 2 floating) + 8 sick days. All vacation days are accrued
401(k): 3% company contribution and additional 3% company match
Tuition Reimbursement

Fulltime

Customer Experience Associate

This is an outdoor combination role operating in different parts of the rental o...

Location

United States of America , Chicago

Salary:

18.00 USD / Hour

avis budget group

Expiration Date

Until further notice

Requirements

High School Diploma (or equivalent)
Valid Driver’s License
Proficient in Microsoft Office suite of applications, especially Excel
Strong verbal and written communication skills, including excellent active listening skills
Strong customer service skills, including engaging personality, creative problem-solving and attention to detail
Willingness to work outdoors
Flexibility to work all shifts
Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States

Job Responsibility

Immediately address and resolve customer complaints pursuant to Company guidelines, using your knowledge of Company policies, empathy and creativity to foster customer satisfaction and customer loyalty
Assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes

What we offer

On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Fulltime

Customer Experience Associate

This is an outdoor combination role operating in different parts of the rental o...

Location

United States of America , College Park

Salary:

Not provided

avis budget group

Expiration Date

Until further notice

Requirements

High School Diploma (or equivalent)
Valid Driver’s License
Proficient in Microsoft Office suite of applications, especially Excel
Strong verbal and written communication skills, including excellent active listening skills
Strong customer service skills, including engaging personality, creative problem-solving and attention to detail
Willingness to work outdoors
Flexibility to work all shifts
Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
Must be 18 years of age and legally authorized to work in the United States

Job Responsibility

Immediately address and resolve customer complaints pursuant to Company guidelines, using your knowledge of Company policies, empathy and creativity to foster customer satisfaction and customer loyalty
Assist in improving customer service performance by maintaining records of interactions, resolutions and escalations to help identify trends and collaborate with leadership to improve processes

What we offer

On the job training
Paid time off
Medical, dental and other insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Fulltime

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Customer Experience Associate

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