Customer Experience Associate Job at The Muse (Burnaby)

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

New

Customer Success Associate

As a Customer Success Associate, you will play a key role in protecting revenue ...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships
Strong communication skills—verbal, written, and virtual (video/phone)
Ability to manage multiple priorities and work effectively under pressure
Highly organised with excellent attention to detail and time management skills
Ability to assess business needs and identify risks impacting project success
Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
Confident, self-motivated, and collaborative team player with a desire to learn
Proficient in Microsoft Word, Excel, and PowerPoint

Job Responsibility

Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily
Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success
Monthly Analysis: Provide a summary of changes in risk status and churn pipeline
Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders
Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success
Project Support: Undertake specific projects to enhance customer value and revenue growth

Customer Success Associate

We are seeking dedicated Customer Success Associate that are passionate about en...

Location

United Kingdom , Birmingham

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native or fluent level of English
Experience in a customer facing role whether that be retail or call centre environment
Experience supporting customers via email, live chat, and phone are a benefit
Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit
Great communication skills, fluency in English, both written and spoken is essential
Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude
Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed
Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily
Are great problem solvers
Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction

Job Responsibility

Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction
Support and engage with our customers with their global business travel requirements
Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues
Exceed customer expectations when managing bookings, queries and requests
Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate
Stay up-to-date with new features and product launches in Perk

What we offer

Receive competitive compensation and equity ownership in Perk
Rest and recharge with 25 days of annual leave plus bank holidays
Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex
Plan for your future with our qualifying earnings company pension plan with Aviva
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence
Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 12-16 weeks’ paid parental leave

Fulltime

Customer Experience Coordinator

Responsible for promoting an excellent customer experience. Oversees a team of A...

Location

United States , Lincoln

Salary:

14.50 - 15.00 USD / Hour

Sierra Trading Post

Expiration Date

Until further notice

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience

Job Responsibility

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity
maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan
prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities

What we offer

Associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care & cell phone discounts
pet & legal insurance
credit union
referral bonuses
401(k) match

Fulltime

Geo Engagement Customer Experience and Operations College Intern

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Enrolled in University
Accountability
Action Planning
Active Learning
Active Listening
Bias
Business
Calendar Management
Coaching
Computer Literacy

Job Responsibility

Apprentice includes students working at the company who are enrolled in apprenticeship programs in association with their university. Typically used in countries where specialized apprenticeship programs exist. College Interns are university students who are working at the company during their study or in summer breaks between university semesters. College Intern is only used in selected countries where it is not the practice to differentiate based on academic year completed.

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Parttime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Virginia

Salary:

15.00 - 16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Texas

Salary:

16.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Client Experience Associate

We're on a mission to help the world work Anywhere. Whether working from home, a...

Location

United States , Anywhere in, Ohio

Salary:

15.00 USD / Hour

AnywhereWorks

Expiration Date

Until further notice

Requirements

An excellent communicator, verbally and written
Growth mindset, and is excited to learn new things
Passionate about customer service
People-focused, friendly and knows how to listen
Dependable and shows up when expected
Above-average computer skills, including typing
The ability to stay calm and efficient under pressure
Willingness to complete an introductory learning and development phase at satisfactory levels

Job Responsibility

Taking customer calls
Capturing incoming leads
Taking orders
Scheduling appointments
Taking inbound calls and forwarding messages to our clients in a fast-paced environment

What we offer

Benefits are available after 60 days of employment

Fulltime

Customer Experience Associate

The Muse

Location:
Canada , Burnaby

Category:
Banking

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Associate

Customer Experience Analyst

Customer Success Associate

Customer Success Associate

Customer Experience Coordinator

Geo Engagement Customer Experience and Operations College Intern

Client Experience Associate

Client Experience Associate

Client Experience Associate

Customer Experience Associate

The Muse

Location:Canada , Burnaby

Category:Banking

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 28, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Associate

Customer Experience Analyst

Customer Success Associate

Customer Success Associate

Customer Experience Coordinator

Geo Engagement Customer Experience and Operations College Intern

Client Experience Associate

Client Experience Associate

Client Experience Associate

Location:
Canada , Burnaby

Category:
Banking

Contract Type:
Not provided

Job Posted:
December 28, 2025