Customer Experience Associate

We are looking for a Bilingual Spanish & English Customer Experience Associate. This role serves as a critical initial connection point between our brand and our existing and potential customers. The Bilingual Customer Experience Associate’s primary responsibility is to document and address customer inquiries and concerns, resolve complaints and ensure overall customer satisfaction. This role requires high emotional intelligence, brand advocacy, sound judgement, and real-time responsiveness across a variety of communication platforms, including social media and traditional Customer Care channels. Additionally, they may be involved in upselling or cross-selling products, providing technical support, and escalating concerns and complex issues.