Customer Experience Associate, Pathway Job at Robinhood (Westlake)

Customer Experience Associate, Pathway

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Westlake

Salary:

23.10 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment
Ability to embrace skill development through coaching, feedback, and goal setting
Bachelor’s degree or relevant experience in financial services preferred
Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks
Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment
Excellent verbal and written communication skills with a passion for customer support
Comfort providing support across channels including phone and written formats
Ability to defuse customer anxiety and deliver outstanding service
Willingness to work flexible schedules, including evenings and weekends, as needed
Existing FINRA SIE license preferred

Job Responsibility

Participate in the CXR Pathway Program, including: Introduction to licensing with paid study time
Foundational training and proficiency
Completion of licensing
Registered Representative training and proficiency
Transition into team alignment and production, which includes: Delivering an outstanding customer experience through chat, email, and phone
Acting as the voice of the customer by identifying and sharing feedback for service improvements
Growing financial services expertise and developing proficiency in a range of financial concepts

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Senior Associate Customer Experience & Insights

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience OR English proficiency

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

Fulltime

New

Field Reimbursement Associate Director – Mid Atlantic

We are seeking a Field Reimbursement Associate Director – Mid Atlantic (DE, MD, ...

Location

United States

Salary:

154400.00 - 242550.00 USD / Year

BioLife Plasma Services

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Management, Marketing, or related field required
8+ years of experience in the biotech or pharmaceutical industry including 4+ years of patient access or relevant reimbursement experience in oncology required
2+ years of 'buy and bill' required
Demonstrated experience in buy and bill reimbursement, specialty pharmacy, payer dynamics, copay assistance, and HUB services required
Launch experience in oncology for both oral and injectable products highly preferred
Proven ability to build credibility and trust with internal and external stakeholders through effective cross-functional partnership
Strong communicator, translating complex concepts into clear, concise messages both verbally and in writing
Commitment to Takeda’s core values—Integrity, Fairness, Honesty, and Perseverance—with Integrity at the center
Must reside in DE / MD/ VA / WV or live in close proximity to designated area of responsibility
Ability to travel 50–75%

Job Responsibility

Serve as the patient access subject matter expert for all USOBU therapies within your assigned geography
Educate healthcare professionals and practice staff on payer coverage, prior authorization requirements, step edits, appeals processes, and reimbursement pathways across all sites of care
Engage in cross-functional collaboration with USOBU Here2Asssit HUB, Strategic Account Management, Sales and Market Access to optimize patient access and enhance customer experience
Identify, triage, and escalate patient access issues, driving timely resolution through engagement with relevant internal and external stakeholders
Liaise with USOBU Here2Assist HUB to update healthcare professionals on Rx status, program eligibility and patient support options
Develop practical strategies to address access needs for targeted customers, ensuring streamlined processes and patient support
Support onboarding new accounts by assessing practice workflows, identifying reimbursement challenges, and sharing appropriate patient support resources
Monitor and communicate evolving payer landscape, coverage changes, and access trends within oncology to internal and external stakeholders across your region
Maintain deep expertise in oncology reimbursement dynamics, including Medicare Part B/D, commercial payer processes, and state Medicaid policies
Document all field activities in CRM systems in accordance with compliance and company policies

What we offer

short-term and/ or long-term incentives
medical, dental, vision insurance
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
tuition reimbursement program
paid volunteer time off
company holidays
well-being benefits
up to 80 hours of sick time per calendar year

Fulltime

End User Computing Sr. Associate

IT support for Internal End User Technology Management Systems Support and Custo...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1- 3 years of experience in Desktop and Laptop support
Address user tickets regarding hardware, software, and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel

Job Responsibility

End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software, and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

Fulltime

Clinical Trial Site Engagement Manager

Biocomposites is an international medical devices company that engineers, manufa...

Location

United Kingdom , Wilmington

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Bachelor's degree in a scientific/health related discipline
A minimum of 5 years of experience in the clinical trials Pharmaceutical, Biotechnology, or CRO industry
Proven track record of success in a clinical trial environment
Good working knowledge of IHC-GCP guidelines
Experience in clinical trial operations
Strong planning and tracking skills, customer focused, well organized, detail oriented and capable of successfully managing multiple projects
Excellent time and self-management skills
Strong project management skills
Team orientation: initiative to solve problems and improve efficiency
Proficiency in MS Excel, PowerPoint and Word. MS Project

Job Responsibility

Provide operational expertise to sites throughout the clinical trial lifecycle
Support the clinical trial team to collect site feasibility information and conduct remote site qualification visits
Help implement strategies for engaging clinical trial sites and investigators to identify challenges and supporting sites to overcome them to ensure timely delivery of trials
Be a point of contact for the sites and a conduit to the clinical trials team at Biocomposites and the CRO supporting the trial
Conduct thorough feasibility assessment to evaluate the suitability of clinical trial sites
Collaborate with site investigators and study teams to gather necessary information and assess site capabilities
Support site initiation visits and collating essential documentation for site activation
Support sites with protocol specific queries and product/protocol training as required
Characterize and understand the attributes of a good clinical site versus a poor performing site
Establish and maintain relationships with the team at clinical trials sites, to maximise performance and engagement during conduct of clinical trials

What we offer

Competitive salary package and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams
Team spirit & engagement

Fulltime

Field Reimbursement Associate Director

As a member of Takeda Oncology, your work will contribute to our bold, inspiring...

Location

United States

Salary:

154400.00 - 242550.00 USD / Year

BioLife Plasma Services

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Management, Marketing, or related field required
8+ years of experience in biotech or pharmaceutical industry including 4+ years patient access or relevant reimbursement experience in oncology required
2+ years of 'buy and bill' required
Demonstrated experience in buy and bill reimbursement, specialty pharmacy, payer dynamics, copay assistance, and HUB services required
Must reside in FL or live in close proximity to designated area of responsibility
Ability to travel 50–75%
Valid driver's license

Job Responsibility

Serve as the patient access subject matter expert for all USOBU therapies within assigned geography
Educate healthcare professionals and practice staff on payer coverage, prior authorization requirements, step edits, appeals processes, and reimbursement pathways across all sites of care
Engage in cross-functional collaboration with USOBU Here2Assist HUB, Strategic Account Management, Sales and Market Access to optimize patient access and enhance customer experience
Identify, triage, and escalate patient access issues, driving timely resolution through engagement with relevant internal and external stakeholders
Liaise with USOBU Here2Assist HUB to update healthcare professionals on Rx status, program eligibility and patient support options
Develop practical strategies to address access needs for targeted customers, ensuring streamlined processes and patient support
Support onboarding new accounts by assessing practice workflows, identifying reimbursement challenges, and sharing appropriate patient support resources
Monitor and communicate evolving payer landscape, coverage changes, and access trends within oncology to internal and external stakeholders across your region
Maintain deep expertise in oncology reimbursement dynamics, including Medicare Part B/D, commercial payer processes, and state Medicaid policies
Document all field activities in CRM systems in accordance with compliance and company policies

What we offer

Short-term and/ or long-term incentives
medical, dental, vision insurance
401(k) plan and company match
short-term and long-term disability coverage
basic life insurance
tuition reimbursement program
paid volunteer time off
company holidays
well-being benefits
up to 80 hours of sick time per calendar year

Fulltime

IT Demand and Portfolio Specialist

Annual salary range: $106,787 - $160,160/year. The IT Demand and Portfolio Speci...

Location

United States of America , Bend

Salary:

106787.00 - 160160.00 USD / Year

St. Charles Pharmacy

Expiration Date

Until further notice

Requirements

Bachelor's degree or combination of education, related industry certification, and experience to perform the full scope of the position
Minimum of five (5) years of IT or similar professional experience
Additional experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area is beneficial
Project Management Professional (PMP) certification from the Project Management Institute
At least (1) IT or professional certification such as Epic, Workday, Dimensions, ServiceNow, ITIL or PMP
Intermediate to advanced proficiency in Microsoft applications (Outlook, Word, Excel, and Visio), database management, and document preparation
Demonstrated ability and experience in computer applications and use of electronic medical record keeping systems
Reads, writes, and speaks English
Ability to travel to business functions / trainings / meetings for all St. Charles Health System's sites and affiliate sites as required
Occasional overnight travel will be required

Job Responsibility

Facilitate the IT demand management process by capturing, evaluating, and prioritizing incoming requests from business units to ensure alignment with organizational strategy, operational needs, and resource capacity
Establish and enforce intake standards to ensure demands are accurately classified as service requests, enhancements, optimization efforts, or projects, enabling efficient routing and decision-making
Develop, maintain, and communicate dashboards and reporting that provide transparent visibility into demand intake, prioritization, status, and pipeline performance
Partner with business and IT stakeholders to organize business cases and determine the appropriate path for each request, including conversion to project work, operational support, or other intake channels
Ensure business cases are complete and decision-ready by coordinating required inputs such as approvals, level-of-effort estimates, discovery findings, architectural review, and stakeholder alignment
Facilitate cross-functional assessment of regulatory, security, technical, and operational risks associated with new demands to support informed prioritization and governance decisions
Monitor the demand intake lifecycle to ensure requests progress efficiently through defined stages
remove barriers and maintain momentum from submission through disposition
Coordinate the assignment and tracking of non-project work to the appropriate operational pathways, ensuring accurate categorization, accountability, and follow-through for intake items that do not become formal projects
Ensure proposed initiatives are reviewed for compliance with legal, regulatory, privacy, and organizational requirements prior to approval and execution

Fulltime

Associate Director Access & Reimbursement

The Associate Director of Access & Reimbursement is responsible for leading the ...

Location

United States

Salary:

210000.00 - 250000.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree required, in Business, Health Policy, or Life Sciences preferred
AAPC coding courses / or equivalent a plus
10+ years of relevant experience in the pharmaceutical healthcare sector
5+ years in the vaccine payer space
Experience in working with US payers
Experience in billing /coding for both buy & bill products (medical) & pharmacy billing PBM (drug benefit) (strongly preferred)
Strong leadership skills and demonstrated ability to lead cross functionally
Deep understanding of Commercial, Medicare, and Medicaid and how it pertains to Influenza vaccine coverage and payment
A proven track record of successful account management and executing national strategies
Demonstrated results in the area of GPO, health system, retail, wholesaler/distributor with vaccine reimbursement vs general Pharma

Job Responsibility

Enact key strategic initiatives to help facilitate CSL Seqirus to achieve / exceed specific sales volume, revenue, and profitability targets
Leads CSL Seqirus interactions with all payers. Fosters and develops multi-level and senior relationships to create a foundation for developing a pathway to effectively communicate CSL Seqirus story
Analyze payer access and reimbursement (medical & drug) landscape for near-term and longer-term objectives. Provide insights on the analysis to create change in the organization. Using pareto mentality develops strategies and tactics to ensure positive change. Develops a customized approach for each payer to most effectively influence change. Reports timely feedback regarding account interactions and next steps
With relationship depth and breadth of customer interaction at various (senior management clinical / financial / operational) levels of the customer's organization, builds and maintains relationships with key individuals to enable market access of CSL Seqirus vaccines, developing a favorable environment for pull-through at the national, regional, and local provider levels. Develops and sponsors key programs which address customer needs and enhances the customer value perception of CSL Seqirus
Convinces internal and external stakeholders about the value of the CSL Seqirus Customer Experience vision
Acts as the voice of the customer with internal stakeholders to build Seqirus' acumen on customer challenges
Develops and executes business solutions at customers that help enhance CSL Seqirus' partnership within CSL Seqirus primary channels
Provides expertise to the organization as an SME in regards to reimbursement at national and regional level and ensures CSL Seqirus products have market access at all National and select Regional health plans and PBMs. Has effective strategies in place when there are coverage issues by being able to connect with key payer decision makers immediately to fix coverage issues
Works with internal and external stakeholders to enhance CSL Seqirus position in the market
Identifies areas of opportunity for CSL Seqirus growth and directs the organization to implement in an efficient manner

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

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Customer Experience Associate, Pathway

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