Customer Experience Associate, Pathway Job at Robinhood (Westlake)

Customer Experience Associate, Pathway

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Westlake

Salary:

22.05 - 23.10 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment
Ability to embrace skill development through coaching, feedback, and goal setting
Bachelor’s degree or relevant experience in financial services preferred
Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks
Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment
Excellent verbal and written communication skills with a passion for customer support
Comfort providing support across channels including phone and written formats
Ability to defuse customer anxiety and deliver outstanding service
Willingness to work flexible schedules, including evenings and weekends, as needed
Existing FINRA SIE license preferred

Job Responsibility

Participate in the CXR Pathway Program, including: Introduction to licensing with paid study time
Foundational training and proficiency
Completion of licensing
Registered Representative training and proficiency
Transition into team alignment and production, which includes: Delivering an outstanding customer experience through chat, email, and phone
Acting as the voice of the customer by identifying and sharing feedback for service improvements
Growing financial services expertise and developing proficiency in a range of financial concepts

What we offer

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Senior Associate Customer Experience & Insights

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience OR English proficiency

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

Fulltime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

New

Associate Director Access & Reimbursement

The Associate Director of Access & Reimbursement is responsible for leading the ...

Location

United States

Salary:

210000.00 - 250000.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree required, in Business, Health Policy, or Life Sciences preferred
AAPC coding courses / or equivalent a plus
10+ years of relevant experience in the pharmaceutical healthcare sector
5+ years in the vaccine payer space
Experience in working with US payers
Experience in billing /coding for both buy & bill products (medical) & pharmacy billing PBM (drug benefit) (strongly preferred)
Strong leadership skills and demonstrated ability to lead cross functionally
Deep understanding of Commercial, Medicare, and Medicaid and how it pertains to Influenza vaccine coverage and payment
A proven track record of successful account management and executing national strategies
Demonstrated results in the area of GPO, health system, retail, wholesaler/distributor with vaccine reimbursement vs general Pharma

Job Responsibility

Enact key strategic initiatives to help facilitate CSL Seqirus to achieve / exceed specific sales volume, revenue, and profitability targets
Leads CSL Seqirus interactions with all payers. Fosters and develops multi-level and senior relationships to create a foundation for developing a pathway to effectively communicate CSL Seqirus story
Analyze payer access and reimbursement (medical & drug) landscape for near-term and longer-term objectives. Provide insights on the analysis to create change in the organization. Using pareto mentality develops strategies and tactics to ensure positive change. Develops a customized approach for each payer to most effectively influence change. Reports timely feedback regarding account interactions and next steps
With relationship depth and breadth of customer interaction at various (senior management clinical / financial / operational) levels of the customer's organization, builds and maintains relationships with key individuals to enable market access of CSL Seqirus vaccines, developing a favorable environment for pull-through at the national, regional, and local provider levels. Develops and sponsors key programs which address customer needs and enhances the customer value perception of CSL Seqirus
Convinces internal and external stakeholders about the value of the CSL Seqirus Customer Experience vision
Acts as the voice of the customer with internal stakeholders to build Seqirus' acumen on customer challenges
Develops and executes business solutions at customers that help enhance CSL Seqirus' partnership within CSL Seqirus primary channels
Provides expertise to the organization as an SME in regards to reimbursement at national and regional level and ensures CSL Seqirus products have market access at all National and select Regional health plans and PBMs. Has effective strategies in place when there are coverage issues by being able to connect with key payer decision makers immediately to fix coverage issues
Works with internal and external stakeholders to enhance CSL Seqirus position in the market
Identifies areas of opportunity for CSL Seqirus growth and directs the organization to implement in an efficient manner

What we offer

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
HSA
Mental Health Benefits
Adoption Leave

Fulltime

Field Application Scientist

As a Field Application Scientist (location - Bay Area, CA) you will be engaging ...

Location

United States , Pleasanton

Salary:

120400.00 - 162800.00 USD / Year

10x Genomics

Expiration Date

Until further notice

Requirements

Extensive experience in molecular biology, biochemistry, genomics or genetics
Demonstrable knowledge and experience with NGS workflows and data analysis software and associated analysis software
Hands on proficiency with common molecular biology bench techniques
Hands-on proficiency with histology techniques including tissue processing, sectioning, and embedding
Clear vision of and commitment to providing outstanding customer service
Excellent organizational, analytical, and systematic troubleshooting skills
Strong written and verbal communication skills
Outstanding presentation and training skills
Ability to maintain records for customer sites and provide high level feedback to management
Willingness to travel up to 60%

Job Responsibility

Acting as the main point of contact between the customer and company
Keep customers apprised and trained on advancements in 10x technology and software
Coordinate and perform customer site trainings and demonstrations
Identify, document and communicate customer issues
complaints or concerns to management
Contribute to documentation with the goal of expanding support content
Scientifically partner with customers as they develop their research utilizing 10x technologies
Collaborate in scientific discussions with customers, cultivating long term relationships
Create and maintain positive working relationships with customers
Gather and deliver strategic and competitive customer feedback, communicating customer use cases beyond initial product scope to Marketing and Product Development teams

What we offer

Equity grants
Comprehensive health and retirement benefit programs
Annual bonus program or sales incentive program
Health Package
Easy-to-use Benefits
Family oriented
Generous Time Off
Award-Winning Workplace

Fulltime

Market Access Manager

The Market Access Manager will primarily be accountable for Identifying and conv...

Location

United Kingdom , Reading

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Medical device sales experience ideally in wound care, and/or orthopaedic and soft tissue/ diabetic sales.
Medical background also desirable
Sales growth of new product area demonstrated in previous role
Existing relationships with the customer base
Clear communication skills
Empathy & team working
Solutions orientated
Passionate and motivated to cooperate with clients and internal colleagues
Engaging and enthusiastic
Driving license – car driver (with no more than 3 penalty points)

Job Responsibility

Drive acceleration of Biocomposites value proposition for soft tissue with STIMULAN®
Develop strategic working relationships with innovators in Soft Tissue for STIMULAN®
Develop a strong partnership network to set out the best success for the future
Work in close partnership with existing UK sales team to drive uptake and establish implementation plans
Driving and supporting successful Market Access activities including any Value Proposition (Value Based Procurement) developments in collaboration with marketing
Implementing national and regional strategies as defined by the National Sales Director UK
To become a subject matter expert, with an excellent understanding of infection and related issues
To identify strategic accounts and future clinical advocates
To define and implement a plan to: 1. Set up key users 2. Work with Podiatry, Podiatric Surgery & Soft Tissue customers along with any associated Microbiology/Antimicrobial Pharmacist to develop clinical pathways and case studies
Ultimately develop key clinicians and hospitals into advocates, willing to promote the technology to their peers

What we offer

Competitive salary and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams

Fulltime

Icp Cable Jointer

This role is for an experienced Cable Jointer who can safely and consistently de...

Location

United Kingdom

Salary:

Not provided

Beautiful Recruitment

Expiration Date

Until further notice

Requirements

Proven experience as a Cable Jointer working on UK distribution networks within an ICP/IDNO/DNO environment, delivering NERS-aligned contestable works
Demonstrable competence in LV jointing and terminations
HV jointing/terminations experience (typically 11kV and/or 33kV) strongly preferred depending on project needs
Strong working knowledge of network safety rules, permit/safety document discipline, and working under authorisation (e.g., Competent/Authorised/Senior Authorised persons) as applicable to the host network
Quality-led approach: understands adoption requirements and maintains accurate, auditable records (photos, check sheets, redlines/as-builts, material traceability)
Ability to read and work to drawings/specifications and escalate discrepancies early to prevent non-conformances
Excellent on-site communication and coordination skills with civils, cable-laying teams, supervisors, DNO inspectors and project managers
Strong safety behaviours (stop-work authority mindset), with a track record of safe delivery in high-risk environments (excavations, confined spaces, live networks where applicable)
Full UK driving licence
Competence installing and terminating polymeric and/or paper-insulated cables (as relevant), including screen management, earthing/bonding, sheath repairs and correct use of compounds, heat/cold shrink, and separable connectors where applicable

Job Responsibility

Deliver LV jointing and terminations (dead and, where authorised, live) including mains, services, link boxes/pillars and cut-outs as required
Deliver HV jointing and terminations (typically 11kV and 33kV
higher voltages where within company scope) in accordance with manufacturer instructions, DNO standards and project specifications
Undertake cable identification and proving/dead checks in line with network rules, including the use of approved identification and spiking/locking-off methods where applicable
Support network connection activities including planned outages, commissioning windows, energisations and reconnections, working with Authorised Persons/SAPs and the DNO Control Room interface
Interpret and work to drawings (as-built, cable schedules, jointing plans) and ensure accurate as-built redlines for adoption packs
Maintain high-quality workmanship including cable preparation, screen handling, moisture control, torque settings, earthing/bonding, sealing and reinstatement readiness
Complete quality and test records (e.g., jointing records, pressure tests where applicable, photo evidence, test sheets) to an audit-ready standard
Comply with safe systems of work (RAMS, permits, safety documents), and actively contribute to site safety briefings, toolbox talks and hazard reporting
Coordinate effectively with civils teams and cable-laying crews to ensure correct installation depth, protection, bending radii, ducting entries and joint bay readiness prior to jointing

Fulltime

Training Operations Specialist

The Training Operations Specialist plays a critical role in the operational exec...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred in Business Administration, Communications, Education, Project Management, or related field
Associate degree or equivalent experience considered with a strong operational background
2–4 years of experience in program operations, project coordination, customer enablement, or similar operational support role in a corporate environment
Experience managing complex schedules, multiple concurrent workstreams, and cross-functional coordination activities
Training coordination and familiarity with LMS are strongly preferred
Experience in SaaS, tech, healthcare, implementation, or customer success environments is a plus
Exceptional organizational skills with strong attention to detail and operational accuracy
Ability to manage multiple priorities and shifting timelines in fast-paced environments
Strong communication and stakeholder coordination skills
Comfortable working with LMS platforms, scheduling systems, project management tools, spreadsheets, and collaboration platforms

Job Responsibility

Own and manage end-to-end training deployment schedules across Transformation and Organic Growth initiatives
Coordinate overlapping training programs, learning plans, and implementation timelines to ensure seamless execution across concurrent workstreams
Maintain training calendars, deployment trackers, branch readiness overviews, milestones, and operational timelines
Partner with facilitators and L&D leadership to coordinate facilitator scheduling, availability, and session readiness
Monitor dependencies, schedule changes, and deployment risks to maintain alignment with implementation timelines and business priorities
Serve as a central operational liaison between facilitators, internal stakeholders, and learner groups
Schedule and manage all training sessions, cohorts, and learning assignments within the LMS
Partner with the LMS Administrator to validate learner rosters, learner assignments, and system readiness prior to deployment
Collaborate with LMS Administrator to ensure learner pathways, LMS assignments, and learner enrollments align with deployment timelines and training requirements
Troubleshoot scheduling and learner access issues related to LMS functionality and session setup

Fulltime

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Customer Experience Associate, Pathway

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