Customer Experience Associate, Money Job at Robinhood (Chicago)

Customer Experience Associate, Money

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

20.40 - 25.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

2+ years of full-time work experience
Basic understanding of financial products is a plus
Previous experience with text or email customer support is a plus
Basic working knowledge of Salesforce is a plus

Job Responsibility

Be a subject matter expert on the Credit Card and Banking product and customer support processes
Be the front-line agent responsible for assisting cardholders with their most challenging inquiries
Independently troubleshoot and work with other teams to resolve cardholders' concerns as efficiently as possible

What we offer

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Bonus opportunities
Equity

Fulltime

Merchandise sales associate

Are you looking for a fun and rewarding job? Interested in meeting people from a...

Location

United States , Buena Park

Salary:

16.50 USD / Hour

Six Flags New England

Expiration Date

Until further notice

Requirements

Must be 18+ to apply
Ability to handle money and give correct change in U.S. currency with/without the use of electronic equipment, such as a cash register or calculator
Ability to acquire knowledge about product being sold at locations
Ability to work nights, weekends and holiday periods to meet business needs
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law
Preferred availability is Friday, Saturday, and Sunday

Job Responsibility

Perform daily sales operations of assigned Merchandise location at the Knott's Hotel
Operate a Point of Sales cash register
Cash handling
Stock and clean location
Perform guest service
Assist guests in retail location by providing guest service
Provide product selection and information of the product for the guests
Engage in suggestive selling techniques
Conduct sales transactions on a cash register
Receive/Deliver cash funds from the Glory machine and complete paperwork needed for the Glory machine

What we offer

Complimentary admission to Knott’s Berry Farm
Earn complimentary tickets for your friends and family
Discounts on food and merchandise
Special events for associates only
Building lifelong friendships
Resume building skills
Flexible schedule
Employee recognition programs

Property Administrator

An administrator for our North Hampshire office based in Farnham, the candidate ...

Location

United Kingdom , Farnham

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a fast-paced environment
Excellent organisational and communication skills
Ability to work under pressure
Willingness to learn
Excellent telephone manner
Self-motivated
Reliable and flexible
Comfortable working as part of a team
Ability to prioritise and co-ordinate tasks efficiently
Demonstratable experience of supporting a team of professional fee earners

Job Responsibility

Registration of new vendors and buyers
Preparation of property brochures and window cards
Coordinate marketing and advertising locally
Management of the KYC and anti-money laundering processes
Establish and maintain trusted relationships with clients
Management of the invoicing process
Liaising with the Farnham team
Liaising with potential buyers and vendors
Maintaining client files and the Residential client database
Implement strategies for continuous improvement of business processes

What we offer

25 days annual leave + public holidays
Option of purchasing up to 5 additional days via flex benefits
Health screening
Gym discounts
Wellbeing support
Volunteering opportunities
Cycle to work scheme
Eye care voucher
Travel & retail discounts
Travel insurance

Commercial Account Manager

We’re looking for a commercially-minded, relationship-first Commercial Account M...

Location

United States

Salary:

80000.00 - 110000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

Associates Degree or Relevant Experience
Experience in a startup preferred but not required
3-5 years of experience in a customer facing and expansion role
Builds strong relationships with existing customers
Comfortable talking about renewals, pricing, and expansion
Spots growth opportunities and knows how to act on them
Good at handling risk (usage drop, org changes, acquisitions)
Communicates clearly and escalates issues early
Works well with CSMs and other internal teams
Organized and process-driven (account plans, deal steps, follow-through)

Job Responsibility

Own the commercial strategy for a book of existing customers, including key account renewal plans, product swaps, and expansion/whitespace opportunities
Partner tightly with the CSM to ensure a seamless customer experience, especially when conversations shift into money, scope, or growth
Proactively lead renewal and expansion motions—including joining renewal discovery for accounts midlevel accounts and larger, staying closely aligned on high-potential accounts
Manage leadership visibility and escalation for larger deals to avoid surprises and drive timely decisions
Identify and act on expansion signals (new frameworks/products, increased usage, new business units, M&A activity, budget approvals, competitive evaluations)
Own the commercial response to customer acquisitions, researching the parent org and engaging the right stakeholders to convert churn risk into pipeline

What we offer

Exceptional health, dental, and vision care
Early equity in a fast-growing company
Hybrid work-from-home model (or remote)
Unlimited PTO
Performance based bonus

Fulltime

Customer Operations Associate

You’ll join our fast-growing team at the heart of our operations, directly suppo...

Location

Cameroon , Douala

Salary:

Not provided

Capi Money

Expiration Date

Until further notice

Requirements

Minimum of 2 years of experience in customer-facing roles or project management
Fluent in French and English, both spoken and written
Excellent organizational and follow-through skills
Hunger for a high-paced, rapidly growing environment with broad exposure and autonomy
Familiarity with tools like Hubspot, Slack, Excel, Google Sheets, Zendesk

Job Responsibility

Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status
Guide clients through compliance and documentation requirements, explaining processes clearly and without jargon
Manage communications on stuck or delayed payments, coordinating with banking partners and internal teams to resolve issues quickly
Take ownership of enhanced due diligence cases, gathering information and ensuring full understanding of clients’ businesses
Maintain and improve customer-facing resources (FAQs, guidance documents) based on live feedback
Identify recurring pain points in customer journeys and propose improvements to processes and tools
Manage customer payments, including initiating payments, ensuring we have sufficient liquidity in the right places, and money is collected from customers on time
Troubleshoot and solve difficult payment issues, working directly with our customers and banks to resolve them
Respond to payment-related compliance queries from banks
Oversee liquidity on Africa-based bank accounts and collection channels, working with local partners to optimize working capital efficiency

What we offer

competitive salary, share options, and benefits

Fulltime

BizOps Associate

Business Operations sit at the heart of the major projects within Capital on Tap...

Location

United Kingdom , London

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience working in an E-Money Safeguarding or CASS Treasury function
Experience with various banking products and a strong understanding of the upcoming CASS 15 (Client Asset Sourcebook Chapter 15) requirements
Comfortable diving into manual tasks to build a deep understanding, then leveraging that knowledge to develop solutions using AI and automation
Action-oriented, quick to grasp new concepts, and adept at figuring things out on the fly
Proficient in Excel/Google Sheets
Experience with Snowflake, Looker, or Power BI is a plus

Job Responsibility

Lead the Safeguarding Transition: drive project ideation, delivery, and execution for the company’s biggest compliance challenges, ensuring a smooth transition to the new CASS 15 rules
Design the 'Resolution Pack': work with technical teams to ensure all mandatory documentation and data can be generated accurately within the strict 48-hour regulatory timeline
Own the Audit: manage the relationship with auditors and key internal stakeholders to prepare for the statutory annual safeguarding audit and monthly regulatory reporting
Build the Controls: support the implementation of new controls for record-keeping, reconciliation, and fund identification
Drive Strategic Readiness: get stuck into strategic projects powering regulatory readiness, such as enhancing third-party due diligence frameworks or developing new reconciliation processes
Be the Expert: serve as the subject matter expert for E-Money safeguarding, ensuring our customer funds protection framework adheres fully to the FCA’s new regime

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Financial Crimes Associate

We’re looking for a Financial Crimes Associate to join our growing Financial Cri...

Location

United States , Charlotte; Reno; San Francisco

Salary:

28.46 - 35.58 USD / Hour

Fin Capital

Expiration Date

Until further notice

Requirements

1+ years of experience related to anti-money laundering, fraud, or compliance in a financial institution or relevant law enforcement experience
Comfortable making impactful decisions in a fast paced environment
Strong problem-solving and analysis skills, combined with effective judgment and excellent oral and written communication skills
General knowledge of Fraud and / or AML operations, policies and procedures
Enthusiasm and interest in Fraud and BSA/AML compliance and related services
Ability and willingness to communicate effectively in providing Fraud and BSA/AML
Willingness to provide guidance and expertise to other staff, and to prepare clear and concise written documents
Strong organizational and time management skills

Job Responsibility

Assist in the administration of the Bank Secrecy Act and Fraud Program, with primary emphasis on transaction monitoring, fraud incidents and supporting Figure’s obligations related federal law and regulations associated with the reporting of suspicious activity or criminal activity including money laundering, potential terrorist financing, fraudulently obtained loans, and other activities related to banking and lending
Monitor assigned operational tasks and identify fraud. Minimize loss by taking action, and escalating incidents to management as appropriate. Deploy mitigation strategies as directed that balance customer satisfaction with fraud prevention
Maintain a thorough understanding of state and federal laws and regulations related to bank secrecy and anti-money laundering appropriate to the position
Evaluate customer transactions and applications using manual and automated processes for evidence of Fraud and BSA targeted acts
Escalate incidents and cases to ensure SARs and Elder Abuse Financial Abuse reports are reported within federal timeframes. Maintain compliance with the Customer Identification Program (CIP), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Office of Foreign Asset Control (OFAC) and Elder / Dependent Abuse regulations
Assist in transaction monitoring and the administration and mitigation of alerts

What we offer

25 % annual bonus target, paid quarterly
Company equity in the form of RSUs
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

Fulltime

Sr. Associate Cafe Events + Experience Strategist

Sr. Associate Cafe Events + Experience Strategist| Retail Bank. Retail Marketing...

Location

United States , McLean; Richmond; Wilmington

Salary:

96500.00 - 110100.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or military experience
At least 2 years of experience with event management or marketing strategy

Job Responsibility

Be part of the team that leads marketing for in person experiences and how those experiences play an important role in the way customers perceive the Capital One as a brand
Understand the importance of supporting events and experiences that directly relate to and support business objectives and priorities
Support the strategy and experiences led by in-Café events and experiences teammates, including the Food & Beverage program in Cafés across the nation and the Money & Life Program
Lead smaller scale local and national projects related to and supporting in-Café experiences
Act as a main point of contact with stakeholders across the organization to bring product/project intent to life, supporting larger strategic intent
Work cohesively with stakeholders to provide strategic and tactical thought partnership
Drive projects based on defined priorities
ensure scope of deliverables, timelines and budget are met
identify risks and issues and mitigate and/or escalate as needed to manager and project led
Leverage problem solving skills to ensure campaigns and project plans deliver on intent and help maintain key project documentation

What we offer

performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

Fulltime

Customer Experience Associate, Money

Robinhood

Location:
United States , Chicago ▼
Denver
Westlake

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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