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Customer Experience Associate, Money

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Robinhood

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Location:
United States , Chicago

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Contract Type:
Not provided

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Salary:

20.40 - 25.00 USD / Hour

Job Description:

Join us in building the future of finance. Our mission is to democratize finance for all. The Money Customer Ops team is responsible for providing our customers with the best experience possible while using our product. We are the "voice of the customer" and work closely with other teams to ensure that our product reflects our customers' needs.

Job Responsibility:

  • Be a subject matter expert on the Credit Card and Banking product and customer support processes
  • Be the front-line agent responsible for assisting cardholders with their most challenging inquiries
  • Independently troubleshoot and work with other teams to resolve cardholders' concerns as efficiently as possible

Requirements:

  • 2+ years of full-time work experience
  • Basic understanding of financial products is a plus
  • Previous experience with text or email customer support is a plus
  • Basic working knowledge of Salesforce is a plus

Nice to have:

  • Basic understanding of financial products
  • Previous experience with text or email customer support
  • Basic working knowledge of Salesforce
What we offer:
  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
  • Bonus opportunities
  • Equity

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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