Customer Experience Assistant Job at Pandora (North Sydney)

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Customer Experience Specialist

We are offering a temporary to permanent employment opportunity for a Customer E...

Location

United States , Dalton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a role similar to a Customer Experience Specialist
Capability to effectively and efficiently assist customers
Proficiency in billing functions and practices
Experience in using CRM (Customer Relationship Manager) software
Excellent customer service skills and experience
Knowledge and experience in preparing and managing quotations
Proficiency in Microsoft Excel for data management and analysis
Familiarity with Microsoft Outlook for detail-oriented communication

Job Responsibility

Accurately and efficiently process customer orders to ensure all details are correct
Coordinate shipments, ensuring all deliveries are made in a timely manner
Provide exceptional customer support by answering inquiries regarding order status, shipping details, and general account concerns via phone and email
Generate and provide freight quotes to meet customer needs and budget constraints
Assist with periodic stock counts to maintain accurate inventory management
Use CRM to manage customer relationships and ensure a high level of customer satisfaction
Handle billing functions and prepare quotations for customers
Utilize Microsoft Excel and Outlook for various tasks, ensuring a high level of proficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Relations Assistant

We are IKEA Exeter are excited to invite enthusiastic and friendly people to joi...

Location

United Kingdom , Exeter

Salary:

12.60 GBP / Hour

IKEA

Expiration Date

Until further notice

Requirements

Experience in a team environment
Passion for learning
Enthusiasm for offering a superb customer experience
Retail or customer-facing experience is desirable
Willingness to work in a fast-paced role

Job Responsibility

Create a positive experience for customers
Work with colleagues to improve customer experience
Meet and greet customers
Assist customers at check-outs and returns desk
Support customers to pay at tills
Build loyalty by listening to customers

What we offer

15% IKEA discount
Discount portal for High Street retailers
Life Assurance of 4 times your pay
Enhanced statutory pension contributions
Interest free loans
End of year gift
Family Friendly policies and benefits
Opportunity to grow with IKEA

Parttime

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Director of Customer Experience

Location

United States , San Francisco; New York; Portland

Salary:

212600.00 - 295300.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

Extensive experience leading and scaling large CX organizations in fast-growing, operationally complex environments (e.g., banking, fintech, loans, or financial software)
Track record of building CX organizations efficiently and effectively at scale, including 24/7 coverage, full-time teams, BPOs, and automation
Demonstrated success deploying AI and automation to enhance support operations, increase agent enablement, and improve efficiency
Strong financial and operational acumen, with the ability to put together scaling models in partnership with Finance
Experience leading a function that spans multiple product lines and customer types, ideally with some exposure to broader CX domains such as Risk, Sales, or Operations
Strong people leader, passionate about leading an experienced leadership team and growing managers
Passionate about rallying and leading teams through periods of change with clarity, transparency, and empathy
Excel at proactively influencing up and across the organization, building alignment and driving shared goals with product, revenue, risk, marketing, and executive teams
Confident building and executing against a data-driven foundation for CX, with proven ability to tell compelling stories through both numbers and narrative
Excellent communication and cultural leadership skills, and ideally, a good sense of humor

Job Responsibility

Build a world-class customer experience: Champion a customer-obsessed culture, by setting a clear vision for the team, owning key prioritization decisions, skillfully weighing tradeoffs to design experiences that delight across every interaction and channel
Operational Excellence: Lead a global CX organization of 100+ employees, solving over 30,000 tickets per month across four support channels. Use best-in-class tooling (Zendesk, Assembled, and more) to deliver seamless experiences and drive efficiency across complex product lines
Strategy & Data: Position CX as a strategic pillar by building a metrics-driven foundation that informs decisions, measures impact, and enables compelling storytelling through data
Talent & People Development: Lead and inspire an experienced leadership team while scaling a global organization to support growth from hundreds of thousands of customers today to millions in the future
Broad CX Leadership: Lead and support all areas of Customer Support, from frontline teams to specialized functions like training, QA, workforce management, and more
AI & Automation Vision: Build upon the automation roadmap (self-serve, deflection, agent assist) with new and innovative ways to leverage AI to provide amazing experiences with efficiency at scale
Org Scaling & Structure: Design and execute a global scaling strategy that leverages a mix of full-time employees, BPO partners, and AI tools to deliver high-quality, 24/7 customer support
Voice of the Customer: Bring deep customer insights to the company, using data and compelling narratives to influence strategy and product direction
Cross-Functional Alignment: Drive programs in alignment with Product, Engineering, Risk/Compliance, Legal, Marketing, and Revenue, that increase activation, adoption, and retention
Business & Financial Leadership: Operate CX as a business within the business, managing the budget and delivering cost-effective, high-quality service that optimizes for customer value

What we offer

Equity
Benefits

Fulltime

Customer Service Assistant

Join Our Client as a Customer Service Assistant! Are you a people person with a ...

Location

United Kingdom , Newcastle Upon Tyne

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Customer Service Experience: Previous experience in a customer-facing role is essential
Friendly demeanour: A warm, approachable attitude that makes customers feel welcome
Enthusiasm: A genuine passion for engaging with the public and promoting memberships

Job Responsibility

Engage with Customers: Connect with customers to drive annual memberships
Exceptional Service: Assist customers with inquiries, ensuring they receive top-notch support
Membership Benefits: Provide information on membership perks and our money-back offer on second visits

What we offer

Discount Vouchers: Save on a variety of high street brands
Eye Care Vouchers: Because we care about your vision
Pension Scheme Option: Secure your future with employer contributions
28 Days Paid Annual Leave: Earned weekly for your well-deserved breaks

Parttime

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Job Responsibility

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence

Fulltime

Customer Experience Lead

The Customer Experience Lead is responsible and accountable for HPE Services End...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University Degree
Supply Chain / Order / Service Life Cycle Management
Customer Experience Management
Process Optimization and Automation is a plus
AI Literacy
Effective Communication and Presentations Skills
Very Good Storyteller
Analytical Thinking
Time Management
Customer Centric

Job Responsibility

Supports orders sold and delivered in the same country / geography
Handles the E2E Customer Operations processes for HPE Services
Manage the standard accounts, Indirect RTM, low value and complexity deals
Validating the sales/partner/customer requests for appropriate prerequisites to deliver their needs
Assuring the requests are in line with HPE Compliance and Policies
Sales/Partners/Customers facing on all the requirements
Collaboration with country teams, sales reps, and other stakeholders as a first point of contact to achieve the sales/partners/customer expectations
E2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations, invoicing, etc.)
Ensures that country specials/account specials are taken into consideration for pricing discounts at various stages
Being an Automation Advocate by using automation tools and systems

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Customer Experience Assistant

Pandora

Location:
Australia , North Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 26, 2026

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Location:Australia , North Sydney

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 13, 2026

Expiration:January 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
Australia , North Sydney

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 13, 2026

Expiration:
January 26, 2026