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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Experience Assistant

United Kingdom, Crawley 26227.50 GBP / Year · Job Posted March 21, 2026
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Job Description

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Our centres are more than just buildings - they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to be recruiting a Customer Experience Assistant to help deliver exceptional service at Crawley Innovation Centre. We’re looking for someone who brings real energy, positivity, and personality to the role - someone who enjoys meeting people, thrives in a busy environment, and can help create a welcoming, engaging atmosphere for everyone who walks through our doors. Crawley Innovation Centre is a bold new workspace supporting high‑growth businesses, start‑ups and scale-ups across sectors including clean energy, digital technology, advanced engineering and professional services. As part of Crawley’s wider economic regeneration, the centre plays a key role in fostering innovation, supporting job creation, and driving inward investment into the region. Located within the Manor Royal Business District and just minutes from Gatwick Airport, it offers a dynamic environment where businesses can connect, grow, and make an impact.

Job Responsibility

  • Welcome visitors with warmth and professionalism, creating a positive first impression
  • Manage reception duties, including calls, emails, post, and meeting room bookings
  • Support events, social media updates, and community engagement activities
  • Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces
  • Assist with a variety of customer needs, from booking couriers to recommending local spots
  • Provide backup support to the Centre Manager and Assistant Centre Manager

Requirements

  • A confident, approachable personality and a natural flair for customer service
  • Plenty of energy and enthusiasm, with the ability to create a warm, positive atmosphere
  • Strong IT skills and the ability to pick up new systems quickly
  • A proactive, can-do attitude and a keen eye for detail
  • Flexibility and a team spirit - ready to pitch in wherever needed

What we offer

  • 25 days’ holiday + bank holidays
  • Options to swap salary for extra benefits, including additional holiday
  • Wellbeing days, Employee Assistance Programme, and health resources
  • Discounts on high street brands, EV leasing, cycle to work scheme, and more
  • Full induction, buddy system, and ongoing learning opportunities
  • A supportive, inclusive team that values your voice and ideas
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