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At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Our centres are more than just buildings - they’re buzzing communities of entrepreneurs, creators, and changemakers. We’re excited to be recruiting a Customer Experience Assistant to help deliver exceptional service at Wellsprings Innovation Centre. The Wellsprings is a contemporary environment with a mix of both flexible and conventional office space and coworking, and is specifically designed to meet the needs of the modern business and entrepreneur. At Wellsprings, the Customer Experience Assistant is the person who makes the difference. Our customers are busy entrepreneurs, building their own businesses, so should expect from us great service and a warm welcome.
Job Responsibility:
Welcome visitors with warmth and professionalism, creating a positive first impression
Manage reception duties, including calls, emails, post, and meeting room bookings
Support events, social media updates, and community engagement activities
Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces
Assist with a variety of customer needs, from booking couriers to recommending local spots
Provide backup support to the Centre Manager and Assistant Centre Manager
Requirements:
A confident, approachable personality and a natural flair for customer service
Strong IT skills and the ability to pick up new systems quickly
A proactive, can-do attitude and a keen eye for detail
Flexibility and a team spirit - ready to pitch in wherever needed
What we offer:
25 days’ holiday + bank holidays
Options to swap salary for extra benefits, including additional holiday
Wellbeing days, Employee Assistance Programme, and health resources
Discounts on high street brands, EV leasing, cycle to work scheme, and more
Full induction, buddy system, and ongoing learning opportunities
A supportive, inclusive team that values your voice and ideas
A chance to make a real difference in the lives of entrepreneurs and growing businesses