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At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Wood Centre for Innovation (WCFI) isn’t just a building - it’s a vibrant hub for science and technology businesses in Oxford. We’re excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre. WCFI provides flexible office and lab space, tailored business support, and a collaborative community for start-ups and scale-ups. As part of the Oxford Innovation Space network, we connect ambitious companies with the resources, expertise, and networks they need to succeed.
Job Responsibility:
Welcome visitors with warmth and professionalism, creating a positive first impression
Manage reception duties, including calls, emails, post, and meeting room bookings
Support events, social media updates, and community engagement activities
Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces
Assist with a variety of customer needs, from booking couriers to recommending local spots
Provide backup support to the Centre Manager and Assistant Centre Manager
Requirements:
A confident, approachable personality and a natural flair for customer service
Strong IT skills and the ability to pick up new systems quickly
A proactive, can-do attitude and a keen eye for detail
Flexibility and a team spirit - ready to pitch in wherever needed
What we offer:
25 days’ holiday + bank holidays
Options to swap salary for extra benefits, including additional holiday
Wellbeing days, Employee Assistance Programme, and health resources
Discounts on high street brands, EV leasing, cycle to work scheme, and more
Full induction, buddy system, and ongoing learning opportunities
A supportive, inclusive team that values your voice and ideas