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Customer Experience Assistant

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360 Resourcing Solutions

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Location:
United Kingdom , Headington

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Contract Type:
Not provided

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Salary:

25662.00 GBP / Year

Job Description:

At Oxford Innovation Space, we create and manage inspiring workspaces where ambitious businesses can thrive. With over 35 years of experience and a growing network of innovation centres across the UK and Ireland, we support more than 850 SMEs across 35+ sectors. Wood Centre for Innovation (WCFI) isn’t just a building - it’s a vibrant hub for science and technology businesses in Oxford. We’re excited to announce a vacancy for a Customer Experience Assistant to join our team and help deliver exceptional service at this state-of-the-art innovation Centre. WCFI provides flexible office and lab space, tailored business support, and a collaborative community for start-ups and scale-ups. As part of the Oxford Innovation Space network, we connect ambitious companies with the resources, expertise, and networks they need to succeed.

Job Responsibility:

  • Welcome visitors with warmth and professionalism, creating a positive first impression
  • Manage reception duties, including calls, emails, post, and meeting room bookings
  • Support events, social media updates, and community engagement activities
  • Keep the Centre running smoothly by maintaining supplies, equipment, and shared spaces
  • Assist with a variety of customer needs, from booking couriers to recommending local spots
  • Provide backup support to the Centre Manager and Assistant Centre Manager

Requirements:

  • A confident, approachable personality and a natural flair for customer service
  • Strong IT skills and the ability to pick up new systems quickly
  • A proactive, can-do attitude and a keen eye for detail
  • Flexibility and a team spirit - ready to pitch in wherever needed
What we offer:
  • 25 days’ holiday + bank holidays
  • Options to swap salary for extra benefits, including additional holiday
  • Wellbeing days, Employee Assistance Programme, and health resources
  • Discounts on high street brands, EV leasing, cycle to work scheme, and more
  • Full induction, buddy system, and ongoing learning opportunities
  • A supportive, inclusive team that values your voice and ideas

Additional Information:

Job Posted:
January 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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